Tag Archives: featured

Dell Printer Driver MIA

Just as we were ready to call it a night, “the Boss” came downstairs from her office cubby. Said she “I can’t print like I usually do.” Upon investigation, Word showed her default printer as: Microsoft Print to PDF, instead of the Dell 2155cn printer right next to her desk. “Uh oh,” I thought: “That can’t be good…” And sure enough, when I went into System → Bluetooth & Devices → Printers & Scanners, I saw the tell-tale status “Driver unavailable.” Yikes, the Dell Printer Driver was MIA. What to do?

Return to Action When Dell Printer MIA

Fortunately, I’ve been down this road before. When my quick attempts to access the device showed me only the link between the Boss’s Dell OmniPlex D7080 PC and the 2155 was affected, I knew what to do.

Yep: just as the status line showed, the driver had crashed and burned. Hence: unavailable. So I removed the printer from the lineup. Then I used the “Add a Printer or scanner” facility to bring it back onto the D7080. Fortunately, that worked without my having to visit the Dell website to grab a new driver download. With its associated software and tools, that takes longer to install and set-up.

Device Manager was apparently able to locate and install a working replacement driver without any extra help (or effort) from me. After printing a test page to make sure things were working once again, I printed the red velvet cake recipe that the Boss was trying to output. Sounds — and looks — yummy.

Remove & Replace to the Rescue — Again!

Just yesterday morning, I blogged about using uninstall/reinstall to fix an issue with the brand-new PowerToys “Command Not Found” facility. Last night, I used the same approach to take a broken device driver out of play, and bring in a new and working replacement.

Hmmm. Seems like this R&R strategy is one that comes in handy for all kinds of interesting Windows issues. Let’s keep that in mind, shall we?

 

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Do-Over Fixes Persistent CNF Error

Holy Moly! I’ve been enjoying the workout involved in getting PowerToys “Command Not Found” (CNF) facility installed on my PCs and VMs.  My latest adventure has been dealing with what happens when the Command Not Found module is itself not found. It might not be recursive, but it is amusing. After numerous  futile tries to fix the PowerShell Profile or change its associated path, I simply uninstalled CNF, then re-installed it afresh. That’s how I learned a do-over fixes persistent CNF error.

Why a Do-Over Fixes Persistent CNF Error

Examine the intro graphic above. It asserts that the CNF module “was not loaded because no valid module file was found in any module directory.” A search did turn up a module with the matching name (using Voidtools Everything) but something apparently went wrong with the file transfer, because this error message popped up anyway. I can only conclude that means it was invalid (inoperative). That said, all the PS path info on this machine matched that on my other PCs, so I’m confident it was never the problem.

I’m pretty sure that’s why a do-over fixed things. When I uninstalled the munged version, all that stuff got deleted. When I installed afresh, the new copy of the module worked and the PS profile change did, too. As you can see in the next screencap it shows that the profile was loaded (top lines). Then I type “vim” to show that CNF intercepts this missing item and tells me where to go to find it. Problem solved!

The old “remove-replace” operation fixes baffling Windows errors. Here, you see profiles loading and CNF working after same.
[Click image to see full-sized view.]

There’s No School Like the Old School

In my three-plus decades of working with Windows I’ve seen my share of odd and interesting errors. Sometimes, things don’t work on the first try. But the uninstall-reinstall sequence — which I like to call the old remove-replace operation, hearkening back to my shade-tree mechanic days — will often fix otherwise mysterious and unexplainable errors or failures.

At least, it worked for me this time with the odd invalid module error for Command Not Found in PowerToys. A small triumph for common sense, here today in Windows World.

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Interesting CNF Side-Effect

Last Thursday, January 11, I blogged about the new PowerToys Command Not Found (CNF) facility. This weekend I stumbled upon what I call an “interesting CNF side-effect.” I rattled off the “cls” (clear screen) command, but missed the last character and typed “cld” instead. The lead-in graphic shows what happened. Cool!

What IS the Interesting CNF Side-Effect?

When the CNF sees a string that doesn’t match uninstalled or already-known commands, it suggests “the most similar commands” as shown in the intro graphic. That’s a sure-fire indication that something went wrong on the data entry front. I’m amused that the “cls” command string — a closer match than the change directory, or cd, command — doesn’t come up in the suggested alternatives.

But hey! To me this behavior is a bonus above and beyond the entirely helpful impetus to let users enter commands they know they want to use, and bring them aboard through the CNF facility. In this case, it’s a nugatory command that doesn’t exist because it’s a typo.

I quickly learned to see this effusion of text as a clear sign that I goofed somehow. That’s what makes it useful to me. Hopefully, you will find it equally useful.

The Joys of PowerShell and WT Increase

Everywhere I look, I see plenty of evidence that the Windows Terminal and PowerShell teams are working hard to make these tools more friendly, powerful and useful. The integration of Copilot is something I’m just starting to dig into and appreciate in the same vein (but on steroids).

All I can say is “Keep up the good work, folks!” Their efforts are making my life more fun and more interesting. They’re also encouraging me to make more and better use of a terrific toolbox when working with Windows. I’m jazzed!

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PowerPoint Goes Poof!

Working through my to-do list for yesterday, I found myself trying to open a PowerPoint PPTX file. Nothing doing: no file association, even. Worse still, neither Windows Search nor Everything turned up the executable I knew had to be there, somewhere. But after PowerPoint goes poof and disappears from view on my production PC, it took a little detective work to set things back to rights. An important clue shows up in the PowerPoint Properties window above.

When PowerPoint Goes Poof, I Fix It…

Because Word and Excel were working fine on this PC, I knew the whole Office edifice hadn’t evaporated. Obviously, it was just something with PowerPoint itself. Turns out there is no “Powerpoint.exe” as you might expect. As you can see in the Properties page above, the name of the executable is actually “POWERPNT.EXE.”

How did I find it? I checked the Properties page for Word by right-clicking its Start menu entry to check its location. BTW, that program is named “WINWORD.EXE.” It lives in the folder named:

C:\Program Files (x86)\Microsoft Office\root\Office16\

on my production PC. And sure enough, that’s where I found the PowerPoint executable, too. Double-clicking the afore-shown filename, the application opened. Then I was able to use the File → Open dialog to get into the Presentation I had to review for the HPE project outline I was writing. Apparently, opening and using the application was enough to bring it back to the Start menu and to re-establish the missing file association.

Which Version of PowerPoint Is It, Really?

The directory structure obviously hearkens back to an earlier Office version (Office 2016 in fact). But because I’m using Microsoft 365 Apps for Enterprise I had to check About info in PowerPoint itself. And indeed, the version inside PowerPoint itself shows Microsoft 365 MSO Build 16.0.17126.20132).  The Release Notes for Current Channel page also shows version 2312 was released on January 9, 2024. Definitely the most recent update is in place. What a relief!

Gosh! I have no idea what trashed my file association info for PowerPoint, or why I had to dig so long to bring that application up. But hey! Isn’t that just the way things sometimes go, here in Windows-World? At least, it’s working now…

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Bringing Up PowerToys Command Not Found

PowerToys v0.77.0 made its debut earlier this week. A cool new facility also showed up — namely, Command Not Found. This nifty PowerShell module “detects an error thrown by a command and suggests a relevant winget package to install, if available.” You can see that capsule summary in the screencap shown above. What I have learned is that Command Not Found requires installation, but also carries some dependencies as well. Thus, Bringing up PowerToys “Command Not Found” tool involves a little more work than other new items added in the past. It’s all good, though…

Steps in Bringing Up PowerToys Command Not Found

As you can see in the intro graphic above, Command Not Found (CNF) must be manually installed before it does anything inside PowerShell. This is simply a matter of clicking the install button shown at mid-right in that image.

And there are a couple of buts (pre-requisites, really):
1. Right now, CNF works only with PowerShell v7.4.0 or higher. If it’s not installed and running, that must be fixed.
2. CNF also relies on a PowerShell Gallery module named WinGet Client Module (ID: Microsoft.Winget.Client). Interestingly winget does not install PS Gallery items, but there’s a button in the PowerToys console shown above that will handle this for you. After it’s installed, you can check the CNF install logs or use the Get-InstalledModule cmdlet (another PS Gallery item).

Bringing Up PowerToys Command Not Found.winget-client

The Get-InstalledModule cmdlet displays all PS Gallery items in your profile.

If you’ve not yet defined a PS profile, this installer will report its absence. But don’t worry: running the CNF installer creates one for you. Thus, once you get past the pre-requisities (dependencies) and install CNF, it’s almost ready to use. You’ll need to refresh the current PS profile so it brings CNF into the runtime environment for Windows Terminal/PowerShell. The easiest way to do that is to close Windows Terminal, then open it again. When you type an unknown command into the prompt, PS will offer to install it for you as long as it can find a valid source. That’s what you see in the next graphic:Bringing Up PowerToys Command Not Found.vimcheck

The vim utility is uninstalled on this PC, so CNF shows potential install strings. [Click image for full-sized view.]

Note: Demitrius Denelon used vim as his example in touting this new capability for PS users, so I had to find out what it was. As its name led me to suspect, it’s a modified version of the ancient “vi” text editor that you can run inside PS. Use winget show vim.vim to see more info.

Cool New Tool

This is a great new addition to PowerShell. This heightens my willingness to experiment with and learn about new cmdlets. Now I know if I bang on an uninstalled PS Gallery item, this facility will tell me how to install it so I can use it right away. Mmmm good!

 

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Panasonic FZ-55 Semi-Rugged PC

OK, then. I got a half-hour+ with a Panasonic team yesterday via Zoom. This group of folks included a couple of engineers, a couple of marketing folks (including the US product manager), and the PR person who put things together for me. The focus of our call:  the Panasonic FZ-55 Semi-Rugged PC shipped out for eval just before Christmas. It was a great call: I learned a lot.

Understanding the Panasonic FZ-55 Semi-Rugged PC

The best info nugget in the call: learning the FZ-55 Toughbook is a “semi-rugged” device. I also learned that the category of “ruggedized PCs” includes a “fully rugged” type as well. I snapped the default desktop background from the FZ-55 for the lead-in graphic: it’s pretty cool.

Semi-rugged PCs use cases invovle “somewhat harsh” conditions. But they’re not completely watertight or dust-proof. That’s what distinguishes them from fully ruggedized PCs (which indeed are water- and dust-proof). That said, as a  semi-rugged PC, the FZ-55 targets  use in field structures (including tents, vehicles, and so on). It’s also great for factory-floor conditions where there’s no airborne water (e.g. rain). Here’s a link to the US specsheet for the FZ-55.

Such PCs can handle wide temperature ranges (at least -25C/-13C to at least 50C/122F). They’re also built to withstand ambient dust and grit (with port doors closed), moderate vibration and shock, short-lived spills or moisture, and more. As one of the Panasonic techs explained “The FZ-55 is intended for use away from the weather, but works well in vehicles, tents, or other temporary strucures.” That’s because it’s semi-rugged: got it!

What About Fully Rugged (Toughbook 40)?

The Toughbook 40 is the FZ-55’s fully rugged counterpart. As you can see in the next image, it’s completely sealed up to make it water- and dust-proof.

Panasonic FZ-55 Semi-Rugged PC.tb40

The Toughbook 40 is fully ruggedized: that makes it bulkier but completely dust- and waterproof.

It’s got the same modular design, with user-removable expansion packs that include various port combinations, storage and memory add-ons, oodles of wireless options, and more. Surprisingly, it costs only around 25% more for similar equipment as compared to the semi-rugged FZ-55.  Peripherals and expansion modules are about 50-60% higher, on average. That said, the Toughbook 40 is an 11th-gen Intel platform not a 13th-gen platform. Thus, it lags somewhat behind the FZ-55 but with good reason, as I explain next.

A Tale of Two Lifecycles

Simply put, the FZ-55 is on a faster lifecycle than the Toughbook 40. In part that’s because fully-ruggedized PCs have a longer design and test cycle. It’ also because fully-ruggedized PCs have to be bigger and bulkier, to seal everything up. They require more expensive and demanding parts, with various related supply chain complications. In large additional part, however, it’s also because fully rugged devices aim more squarely at defense and emergency use (think FEMA, after a hurricane or firestorm). These agencies have hairy, complicated acquisition and purchase models and mechanisms, and don’t like things to change more often than absolutely necessary.

The upshot of all this is that semi-rugged devices run on a 3-5 year lifecycle for enclosures and platforms, with an 18-24 month lifecycle for the innards involved. That explains the FZ-55-3 model number, which indicates this platform (FZ-55) is on its third set of innards (3). On the other hand, the rugged PCs run on a 5-8 year lifecycle for enclosures and platforms, with a 36-48 month lifecycle for those innards. That explains nicely why an 11th-gen intel CPU remains a “current model” (this CPU family made its debut in early 2021, and is still inside the current window for both enclosure and innards).

That’s how things go in Windows-World, where semi-rugged PCs chug along on a faster timetable than fully rugged ones. Cheers!

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Windows 11 Disks & Volumes Info

Here’s something I didn’t know. Through System → Storage → Disks & volumes, Windows 11 makes all kinds of storage device info available. Indeed, such Windows 11 Disks & Volumes info (see lead-in graphic) even includes “Drive Health” for suitably-equipped devices. Let’s explore a little bit more about what that means. But first, take another look at the graphic above.

Digging Into Windows 11 Disks & Volumes Info

What can you see in this graphic? The first section shows disk info for the internal SSD, a 1 TB Kioxia NVMe. It also shows bus, target and logical unit number (LUN 0) data. There’s a Status field that shows the drive is online. Next, a Health section shows remaining life, available spare, and temperature. Finally, Partition Style shows up as GUID Partition Table (GPT). Previously, garnering this info required accessing Disk Management and Device Properties. Fabu!

In fact, if you click on Advanced Disk Properties, the same Properties page you can access through those other utilities comes up. But to me, that’s not what’s most interesting. Turns out, older USB attached devices (USB 3.x, in my local case) do not show the Drive Health section. That only works for USB4 devices (including Thunderbolt 4 items, as USB4 is a strict subset of TB4).

Now I Get It, Yet Again

Once again, I’m seeing a tangible improvement in transparency and usability when plugging in newer and more capable (but also more costly) USB4 peripherals. Even on laptops like the 2022 vintage Lenovo ThinkPad P1Gen6 Mobile Workstation (which still relies on the Thunderbolt Controller not a USB4 Host Router) these benefits convey.

As I said before in an earlier blog post “NOW I get it.” The value of the new interface is starting to come ever clearer. When I talk to the Panasonic engineers in a few minutes, I hope I will learn more. Stay tuned!

{Note Added 4 Hours Later] None of the engineers or developers I talked to was conversant with the switchover from Thunderbolt to USB4 Host Router at the hardware level. They’re floating a discreet inquiry to the Japanese engineering team to find out more. When I get more info, I’ll share it here (or in a new post, as things unfurl). Again: stay tuned!

 

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Incase Takes Over MS Branded Keyboards

Last year, MS announced it would stop making its company-branded mice and keyboards. As somebody’s who’s been using MS keyboards since Homer was a pup, I was naturally concerned. But those concerns were allayed last week. That’s when peripheral maker Incase announced it would sell those products as “Incase designed by Microsoft” items. Indeed, Incase takes over MS branded keyboards as part of that deal. As you can see in the lead-in screencap, that includes my beloved Natural Ergonomic 4000 (top center).

When Incase Takes Over MS Branded Keyboards, Then?

The announcement isn’t completely clear about exactly when this cutover will occur. When MS announced they’d  exit this segment of the hardware business (they’re sticking purely to Surface branded hardware going forward), they simply said they’d sell out of existing stock. Methinks Incase will need to ramp up and get going before the new incarnations of the old MS-branded items will reappear for sale.

Currently, my fave model under the old brand goes for about US$400 on Amazon. The last time I bought a pair was in 2020, and I paid US$108 for 2 of them from Newegg. I still have one unopened in the original box, but the one I’m typing on right now is about ready to be retired. It still works like a champ, but the keycaps for A, S, D, C, V and M are worn to invisibility, and many of the other right- and left-hand main keys are spotty at best. And I’ve spilled at least three coffees on this puppy over the past 3-4 years…

Hopefully, Incase Restores Rational Pricing

Most other vendors are selling ergonomic keyboards in the US$35 to $70 range (I just checked at Newegg). I’m hoping that means when Incase turns the tap back on they’ll fall somewhere in that range. If and when that happens, I’ll order another pair of keyboards. When I need a new one, I always order two, so I’ll have a spare in case something goes wrong with the one I put in service first. Fingers crossed.

At any rate, I’m grateful Incase took over these venerable mice and keyboards from MS. Hopefully, I’ll keep clacking away at the same layout until I decide to hang things up for my own retirement. Even then, I’m sure I’ll keep at least one around for old time’s sake.

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Repair Version Feature Update

Hey! I noticed something new and interesting yesterday. When MS pushed a feature update into the Beta Channel, it included a “(repair version)” label. That’s why I’m representing this as a repair version feature update, based strictly on the MS presentation in WU (see lead-in graphic above). Uncharacteristically, MS says nothing about this in its 22635.2921 announcement. It does say “This update includes a handful of fixes to improve overall reliability” under the General heading, though.

Is Repair Version Feature Update A New Thing?

Hard to say, except by watching to see if this falls into regular usage, or comes and goes without re-use. I think it’s a useful label because it designates the feature upgrade as bug-fix and reliability oriented.

As things played out on my Beta Channel Test PC (2018 vintage Lenovo X380 ThinkPad Yoga), it was a pretty lightweight feature update. The download and GUI install portion finished in 2-3 minutes, and the post-GUI/reboot phase took less than 2 minutes. The changelog is virtually non-existent. The only other item not already quoted reads:

[Input]

  • Fixed a high hitting tabtip.exe crash which was impacting the ability for some Windows Insiders to input text.

It’s always fun to catch MS slipping new terminology into the mix. It’s impossible not to wonder if it’s going to stick. Stay tuned: I’ll keep an eye out and let you know if and when it pops up again.

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Panasonic Utility Takes Roundabout Path

Heh! I have to chuckle about this one… In learning the ins and outs of the new Panasonic Toughbook FZ-55 I have in hand right now. I’ve been following instructions from the manual and, via e-mail, from the PR team. It’s been interesting. All of these sources have asked or advised me to “run the PC Information Viewer.” Good enough, but more interesting than it needs to be from a find & launch perspective. Indeed, this Panasonic utility takes roundabout path to get to the desktop. Let me explain…

Why I Say: Panasonic Utility Takes Roundabout Path

To begin, the tool is named PC Information Viewer. First, off I looked in the Start menu under “PC” and “Panasonic” (just in case, given its origins). Nada. Nothing under “All apps” matches this value.

Then the very nice and helpful PR person asked me to send output from aforementioned PC Information Viewer so the tech folks could look it over. Still couldn’t find it. But it did finally turn up. Inside the Panasonic PC Settings Utility, there’s a Support tab up top. When you click that tab, lo and behold! As you can see in the next screencap, a “Launch PC Information Viewer” button appears at bottom center. Notice also it’s deliberately low-res with big print and extremely easy to read (good design move, developers!)

Panasonic Utility Takes Roundabout Path.panpcsettings

THERE’s the right launch button!

And sure enough, when you click the button the PC Information Viewer utility opens right up, to wit:

Panasonic Utility Takes Roundabout Path.SetDiag.exe

And finally, here’s the PC Information Viewer application: SetDiag.exe.

By right-clicking its taskbar entry while running I was able to pop up the Properties window, where I learned the name of this program is SetDiag.exe. If only I’d been able to find that somewhere in the docs, I’d have been able to get there eventually using the run box. As it turned out I had to use the voidtools Everything search tool  to see its home folder:  C:\Program Files (x86)\Panasonic\pcinfo. That’s apparently not inserted into the PATH variable, either.

Sigh. Just sigh. But with a little perseverance I got it sorted… That’s the essence of thriving in Windows World: taking the directions as stated, and figuring out how to make them do something useful.

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