Category Archives: Updates

Recent Activity, Troubleshooting, Updates, WED Blog, Windows 10, Windows 11

Update Fixes Nitro Pro OCR Issue

November 30, 2021 Ed Tittel Leave a comment

The old saying goes “If it ain’t broke, don’t fix it.” I was reminded yesterday that the converse is also sometimes true. I’d been struggling with an OCR issue in Nitro Pro v13. Each time I ran the process on a particular patent PDF (downloaded from the USPTO), the program would crash. Then I remembered that SUMo (Software Update Monitor) had reported a new NP13 update was available on my latest scan. “Hmmm,” I thought to myself, “maybe an update will help…” You could say I clutched at the hope that the update fixes Nitro Pro OCR issue. “Here goes nothing…,” i continued, as I started looking for the latest version download.

Indeed, Update Fixes Nitro Pro OCR Issue

I had to go and download a new version of the Nitro Pro exe. That version number was 13.50.4.1013. Because NP13 lacks a built-in update facility, one must download the exe and manually install it to perform an upgrade. I usually avoid that except in cases of difficulty. But this time, it did the trick. After the update, my next OCR attempt succeeded, as shown in the lead-in graphic.

There’s a “trick” to grabbing Nitro Pro updates. I’ll share it because it will help me remember what I need to do for my next upgrade, too. You must scroll to the footer (bottom) of the gonitro.com web page, and access the “Downloads” link under the “Support” heading. Here’s what that looks like right now:

The latest version always shows up at the top of the downloads page.

A link to the latest version always shows up on that page, but is nearly impossible to find otherwise. I can’t understand why it doesn’t come up first in a Google search for “Download Nitro Pro.”
It does not: Go figure!

Recent Activity, Security, Updates, WED Blog, Windows 10, Windows 11

When Security Stymies Update Remove and Reinstall

November 26, 2021 Ed Tittel Leave a comment

Here’s an interesting issue — and another reason why I’m abandoning Norton security after I get my new PC built. I just tried to update CrystalDiskInfo and I couldn’t make it work. Norton data protection prevented the installer from — of all things — deleting old .bmp files for icons and graphics, to replace them with new ones. Even after I turned everything in Norton off for which it provides controls, the &*%$$ program still got in the way. Then it occurred to me: when security stymies update remove and reinstall still works. So that’s what I did, and that’s how I got it to work. Sheesh!

When Security Stymies Update Remove and Reinstall for New Version

Because update operations wouldn’t proceed even after disabling the auto-protect, firewall, and AV functions (see lead-in graphic), I was faced with two alternatives. First, I could completely uninstall Norton and then update. Or second, I could uninstall the old CrystalDiskInfo version, and then cleanly install the new one. Because it was so much less time and labor intensive to undertake the latter, that’s what I did.

But man! I *HATE* it when security software gets in the way of authorized, valid update behavior and I can’t make it stop. By itself, that’s enough to have pushed me to get rid of Norton. But I’d already planned to do that anyway. I still use the password manager (which is a pretty good one), but I have no use any longer for the rest of the suite.

It just goes to show you: when it comes to maintaining Windows PCs, there’s always something lurking in the background ready to strike. This time, I got stung just a little. But sometimes, workarounds are less obvious, or less easy to find and apply. This time, I got lucky…

Backup/Restore, Insider stuff, Recent Activity, Updates, WED Blog, Windows 10, Windows 11

Macrium 8 Free Makes Normal Upgrade Appearance

November 18, 2021 Ed Tittel Leave a comment

OK, then: it’s finally making its way into the general Windows user population. I’m a zealous advocate of Paramount Software UK Ltd’s excellent Macrium Reflect Free backup/restore tool. Over the past 10 days or so, the company has now up-versioned that Free version from 7 to 8. This week, Macrium 8 Free makes normal upgrade appearance, via the tool’s built-in update facility. In fact, the lead-in graphic for this story shows a Notification that an 8-version update is available.

Good News for 7 Users: Macrium 8 Free Makes Normal Upgrade Appearance

A Macrium Reflect 8 Free download has been available for some time now through Softonic. It also showed up on the Macrium site a couple of weeks ago. But this development is nicer, because it means Reflect 7 users get an upgrade to Version 8 without requiring them to find, download and install the new version manually. Now, it’s simply part of the program’s own routine upgrade behavior.

For most users, the Free version is all they’ll ever need for home or small office use. Note: the commercial Free license limits the number of instances to 10 per location. Version 8 builds native Windows 11 rescue media, even though Win10 equivalents still work. I particularly like the program’s boot repair facility, its VSS repair and recovery, and its ability to boot backups as Hyper-V VMs.

Why Buy Reflect 8 Workstation?

Personally, when something as good and reliable as Macrium Reflect comes along, I believe in supporting its maker with an outright purchase. I have a 4-pack Reflect 8 Workstation license, and I run Reflect Free on the other 7 machines currently resident here at Chez Tittel. All are test/experimental machines I use for research and writing about Windows stuff.

I strongly recommend Macrium Reflect, in either free for for-a-fee versions. It’s the only backup tool I’ve ever used — and I’ve used many of them over the years — that’s never failed to restore and repair my Windows PC when they encounter difficulties. I blush to confess that many of those issues are self-inflicted, but this tool gives me the courage to try crazy stuff with Windows, knowing that I can fix it if it breaks on me.

Device drivers, Recent Activity, Updates, WED Blog, Windows 10, Windows 11

Nvidia Game Ready vs Studio Drivers

November 11, 2021 Ed Tittel 2 Comments

In visiting the GeForce application to check for Nvidia drivers yesterday, I noticed a new pop-up in the options menu for driver selection. It appears in the lead-in graphic for this story. At present, it distinguishes between Nvidia Game Ready vs Studio drivers. “Hmmm,” I wondered, “what’s up with that?” I soon found out. Here’s the scoop.

Who Cares About Nvidia Game Ready vs Studio Drivers?

I’m glad you asked! For sure, all the important details are included in the NVIDIA Studio FAQs. And indeed, they’re worth reading end-to-end for those with NVIDIA graphics cards and concerns about which way to go. The simple dichotomy is: if you are mostly a gamer and want to keep up with new game releases, use the Game Ready drivers. If you are mostly a creative professional who wants to run graphics apps, use the Studio drivers. However, if you want to go both ways, you can. But that requires uninstalling one and installing the other to make that switch. Bit of a pain, actually.

To be more specific, here’s how the FAQs document ‘splains things:

If you are a gamer who prioritizes day of launch support for the latest games, patches, and DLCs, choose Game Ready Drivers.

If you are a content creator who prioritizes stability and quality for creative workflows including video editing, animation, photography, graphic design, and live-streaming, choose Studio Drivers.

GeForce Experience Lets You Pick

By default most people use the Game Ready Drivers (NVIDIA abbreviates them GRD). But if you click the vertical ellipsis to the right of Check For Updates (see lead-in graphic) the radio buttons that let you choose between GRD and SD (Studio Driver) popup. Voila! This is where you decide which fork in the driver path you’ll take.

Make the selection that works best for you, and take that fork. Just for the record, the SD version is best understood as follows. Basically, it’s a slightly back-rev, more fully tested, and more stable GPU driver that emphasizes reliability and functionality over speed and support for newly introduced gaming-specific features.

I’m switching my production desktop to the SD fork. My son, who’s a gamer of sorts, is sticking with the GRD fork. If any interesting distinctions between these two paths emerge, I’ll let you know. Stay tuned!

Backup/Restore, Recent Activity, Updates, WED Blog, Windows 10, Windows 11

Macrium Reflect 8 Free Version Now Available

November 10, 2021 Ed Tittel Leave a comment

Yes, I know. There have been alternate downloads (e.g. Softonic) for Macrium Reflect 8 Free available for 30 days and longer. This week, however, Paramount Software UK — the maker of Macrium Reflect — is offering an “official” free download of the well-known and respected backup/recovery toolset. Hence my title, which proclaims Macrium Reflect 8 Free version now available. Good stuff

With Macrium Reflect 8 Free Version Now Available, Grab One!

I’ll confess cheerfully and unreservedly, I was converted to MR through my association with TenForums. I’ve been using MR about as long as I’ve been a member there. And indeed, I concur with prevailing opinions there (and at its sister site ElevenForum.com) that MR Free is sufficient to meet the backup needs of most ordinary users.

Because I believe in supporting makers who do good work, I own a 4-pack license for the commercial version of MR8 released earlier this year. But now, I can — and will — upgrade all of my other test and experiment machines to the free version directly from the source.

Macrium 8 Has Windows 11 Covered

The program has been reworked and revamped, especially in light of Windows 11. It supports use of WinPE 11 rescue media, and works well with the new OS. It supports removable media imaging and cloning, and uses VSS to support imaging of running Windows 10 and 11 instances. It’s got great backup exploration tools, and can mount its backups as VMs via Hyper-V.

In all seven years I’ve been using MR, it’s never failed me when it comes to restoring a backup or repairing damaged Windows boot facilities. MR7 was a great tool. MR8 is even better. If you’re not already using it, grab a copy of MR8 today. If you’re using MR7, it’s time to upgrate to MR8 (even on Windows 10 PCs). Cheers.

Benchmarking, Recent Activity, Updates, WED Blog, Windows 11, Windows Update

Estimating Windows 11 Restart Time

November 9, 2021 Ed Tittel Leave a comment

Because today is Patch Tuesday (November 9) I got several opportunities to see WU at work handling updates. Owing to across-the-board Cumulative Updates (CUs) today, that meant 1 production version, 1 Beta version and 2 Dev Channel versions. As you can see from the lead-in graphic, estimating Windows 11 restart time is now part of what WU offers. I thought this was pretty cool, until I realized all 4 PCs proffered the same estimate.

What Does Estimating Windows 11 Restart Time Tell You?

Just for grins, I timed a couple of my restarts to see how long they would actually take. I’m pleased to report that the MS/Win11 estimate is conservative. It took 1:25 to get to the desktop with GadgetPack running to show me a second hand on its clock widget on my X1 Extreme (i7-8850H CPU, 6 Cores). It took 2:35 to get to the same place on my X380 Yoga (i7-8650U CPU, 4 Cores).

That tells me that MS isn’t necessarily driving the estimate from observation of previous start times. Rather, it looks like a rough-and-ready interval that will not set user expectations overly high. Why do I say these things? Because the number was the same across a range of CPUs. And because the number was too high for all of them.

My gut feel is that if this estimate were data driven, it would be slightly high on some and slightly low on others. Because it was the same for all four PCs, and too pessimistic likewise, it strikes me as a “safe estimate” probably based on worst-case observations.

How Does 4 Minutes Strike YOU?

All this said, I think 4 minutes is neither a terrible number nor a glorious one. When I’ve really worked at getting start-up times to their barest minimums on Windows 10 (haven’t yet tried this on 11) I’ve seldom gotten below 1:30 or so. But I’ve read about others who’ve documented start times just under a minute (0:45 or higher).

This may be a fruitful topic for research and play. Now, I just need to find the necessary spare time…

Insider stuff, Recent Activity, Updates, WED Blog, Windows 11

Unusual Windows 11 Update KB5008295

November 5, 2021 Ed Tittel Leave a comment

Recently, some Windows 11 Beta and Preview Channel Insiders reported certain misbehaving apps. Affected apps include Snipping Tool, Touch Keyboard, Voice Typing, the Emoji Panel, Getting Started, Tips and (for those who use it) IME UI. When launched, they produce this error message: “This app can’t open.” Turns out MS let a certificate expire. Alas, those apps check that certificate and won’t run if it’s expired. This unusual circumstance prompted an unusual Windows 11 update KB5008295, released November 5.

Explaining Unusual Windows 11 Update KB5008295

In my experience, the update installs quickly and requires no restart upon completion. The lead-in graphic shows an updated Release Preview PC’s Update history. There, it’s simply labeled “Update.” Surprisingly, this update doesn’t increment the build number, either.

Those running Windows 11 Insider Preview in the Beta or Release Preview channel should watch the aforementioned apps. If you see “App can’t open” you need the update. Visit WU, download and install KB5008295. From all after-action reports so far, it fixes this particular problem.

Indeed, MS closed its release blog for this update with the following text:

Please note: After installing KB5008295, the build number will not be revised or show as updated in “winver” or other areas in the OS. To confirm this update is installed, please check Settings > Windows Update > Update history.

That’s why the WU history list for Quality Updates from my test machine appears as the lead-in graphic for this story, in fact. Use it if you need it; leave it if you don’t.

When Will KB5008295 Hit the Public Release?

As usual, non-Insiders must wait for this update to trickle down to them. Educated guess: look for it in the upcoming November 9 Patch Tuesday CU. That seems quite likely AFAIK.

On the other hand, it might take longer. If the patch itself causes issues, it won’t arrive until they’re fixed, too. That’s the nature of the update game, where it never pays to replace one problem with another.

Insider stuff, Recent Activity, Updates, WED Blog, Windows 10, Windows 11

Windows Web Experience Pack Mysteries

November 4, 2021 Ed Tittel Leave a comment

Recently, Microsoft Store has installed a new app on all of the Windows 11 machines I’ve checked. It’s named the Windows Web Experience Pack. It only has the name in the Description field, is categorized under “Utilties & tools,” and the support and website URLs on its store page link to Microsoft.com. So when, I say I’ve encountered some Windows Web Experience pack mysteries, I’m not kidding. In fact, it’s definitely more mysterious than not.

A List of Windows Web Experience Pack Mysteries

1. You can’t find this utility with a search. I tried.
2. Check out the whole Store page. There’s a Windows 10 logo in the Screenshots pane. System Requirements, however, specifically state “Window 11 version 22000.20 or higher.” WTF?
3. No description or working links for documentation. A search at docs.microsoft.com turns up zilch, as well.
4. When you click on the “Open” link on the Store page, nothing happens. Nothing shows on the Processes or Details tabs in Task Manager either (at least, not as far as I can tell).
5. WinAero puts things best when it stays “Because there is no official word from Microsoft on what WWEP does, we can only speculate that this component is responsible for updating core web components in the OS used by Store apps.”

We know it’s something aimed at all Web browsers, because otherwise it would be Edge-focused and -specific. But beyond that we don’t much about it all. It’s a “mystery pack” much like the Recent Windows Feature Experience Pack and the Online Service Experience Pack introduced earlier this year.

One Mystery Resolved

Turns out you can also find the Web Experience Pack in Windows 10. Here’s a link to that Store page. Its system requirements are 2004/19041.0 or higher. Thus, it obviously originated with Windows 10. I think that explains the logo at the top of the Windows 11 version’s Store page. Somebody copied it over from the Windows 10 version and changed nothing except for the system requirements. Even the reviews for both versions include all the same stuff.

What About the Others?

Good question! I’ve got my curiosity up now, so I’ll keep digging around. But these “packs” seem extraordinarily opaque to those outside the inner circle of Windows architects and developers. This is definitely another case of “wait and see how it all turns out.” Stay tuned: I’ll keep you posted.

Note Added November 4

One of my WIMVP buddies — Shawn Keene — informed me that you can simply type “web” into the Run box (WinKey+R) and it will open File Explorer to that folder automagically. I tried it. Sure enough: it works. Use this as your shortcut for exploring. Thanks, Shawn.

Insider stuff, Recent Activity, Updates, WED Blog, Windows 10, Windows 11

WU Delivers New PC Health Check Version

October 27, 2021 Ed Tittel Leave a comment

For Windows 10 and 11 users alike, those who try to run PC Health Check (PCHC) may experience an interesting initial impediment. Instead of running whatever version of the tool may already be installed, Windows will install the latest version. Numbered 3.1.210929003-s2, it shows up on all my updated Windows 10 and 11 PCs. Apparently, WU delivers new PC Health Check version as a routine part of the update process.

Why WU Delivers New PC Health Check Version, In Brief

My best guess is that MS wants to make SURE all Windows PCs have the latest version of PCHC at their disposal. WU itself offers to run the tool as part of its routine update checks now. As you can see in the lead in graphic (at bottom) this means the installer runs to remove the old version, then loads and configures the new one automatically. Only then, can you tell (at top) that the latest PCHC version is running.

It came as something of a surprise to me to invoke PCHC on my PCs, and get the installer first instead. Looks like this is one update that MS does not leave to user discretion. Here it comes, ready (and like it) or not!

PCHC Goes to All Players…

Even on my Surface Pro 3, which WU correctly labels as “unfit for 11” I still get an offer to get PC Health check as shown here:

This 4th-gen Intel laptop with no TPM will never run Windows 11. Yet WU still hopefully proffers PCHC.
[Click image for full-sized view].

I’m bemused. There are no “things I can do in the PC Health Check app” that will ever bring Windows 11 to the old Surface Pro 3. Am I wrong to read the language shown above as extending some glimpse of hope that things might turn out otherwise? Nah. It’s just a teaser. Good thing I’m running this system to keep track of Windows 10 as it runs out its tether to the 2025 EOL on purpose, eh?

Note Added 00:30 Later…

Just saw a very nice story on this phenomenon from Liam Tung at ZDNet. It’s entitled Windows 10 users get PC Health Check app for diagnostics and troubleshooting. Worth a read it makes some interesting points, and provides a quick way to remove PCHC for those so inclined. That tip reads “Users can uninstall PC Health Check by going to Apps → Apps & Features → App list (Windows PC Health Check) → Uninstall. (I substituted the right arrow entity for Mr. Tung’s less-elegant > (right caret/greater than sign) in this rendition.)

Insider stuff, Recent Activity, Updates, WED Blog, Windows 10, Windows 11, Windows Update

Windows 11 Upgrades Gain Momentum

October 26, 2021 Ed Tittel Leave a comment

This morning (October 26) Twitter is ablaze with reports of qualified PC getting the “Windows 11 offer” via WU. I just checked my eligible PCs still running Windows 10 (all both of them). The Intel i7 11th gen machine gets the offer; the AMD Ryzen 5800X does not. So, as Windows 11 upgrades gain momentum the coverage remains partial. I guess, it’s just a bigger piece of the overall pie.

Twitter Sez: Windows 11 Upgrades Gain Momentum

But gosh, I see dozens of posts on Twitter this morning from people with all kinds of PCs indicating they’ve accepted the offer. Most report a successful install. Some report hanging, of which most seem to involve the post-GUI install phase somewhere between 80 and 100% complete.

FWIW, such issues have been common with other new Windows versions. One could argue — and MS often does — that the whole point of the “gradual rollout” they now follow is to ensure the highest likelihood of success to those who get “the offer.”

What I Do if WU Upgrade Hangs

This hanging has happened to me often enough in my 7 years as an Insider that I’ve got a step-by-step approach to trying various fixes:

1. Power off and restart. Often, the install will pick where it left off and continue to completion.
2. If rollback happens after restart, I try using the setup.exe from an ISO equivalent to the current install version. That has worked for me in most (9 out of 10) cases.
3. If a standalone/local installer won’t cut it, that often indicates driver or hardware issues. I’ll often roll back and wait for the next upgrade or a new ISO to come along. For those who MUST get to Windows 11, the only thing left to try is a clean install from the same ISO as in Step 2. This works for 9 of the remaining 10 hard cases.

But as I’ve recently learned with the Lenovo X1 Carbon Gen 9 that has a Thunderbolt Firmware issue I can’t fix for love or money, even a clean install doesn’t ALWAYS work. That’s why I’m sending that one back to Lenovo with a “Thunderbolt doesn’t work” note in the box. Sometimes, the forces of darkness do prevail. I can only add that I *HATE* when that happens.