Category Archives: Troubleshooting

Insider stuff, Networking, Remote Desktop (RDP), Troubleshooting, WED Blog, Windows 11

Advanced Sharing All Fixes PING

Leave a comment

Apocryphally, PING stands for “Packet InterNet Groper” (or perhaps, “Packet Inter-Network Groper”). Actually, I think it comes from submarine-speak. There, a PING denotes the return sound that sonar makes when reflected. I’ve been troubleshooting a persistent RDP issue with the Lenovo P360 Ultra SFF PC. En route, I just fixed an inability to PING that node. Changing Advanced Sharing All fixes PING, as far as I can tell. Deets follow…along with an RDP fix.

Why Say: Advanced Sharing All Fixes PING?

First off, I relaxed all entries under the “All Networks” heading in Advanced sharing settings (Control Panel). Then, PING started working on the P360 Ultra. Easy-peasey, but not terribly safe.

Interestingly, I then went back and changed the settings to their defaults. That’s “the other option” in all thee cases shown. PING kept working, but the sharing was tightened back up.

Comparing P16 and P360 Ultra

What’s even more interesting is that the other “new machine” here does RDP and PING just fine. That’s the latest Lenovo Loaner here at Chez Tittel: the P16 Mobile Workstation. I’ve had no issues with networking and RDP on that other machine. But I was still unable to remote into the P360 Ultra.

I switched to the Remote Desktop app, and got a more informative error code: 0x4. In researching possible fixes, I found a reghack under that heading at TechDirectArchive. Since I’d already tried everything else recommended in that story, I tried that too.

Here’s the Remote Desktop app with the P360 Ultra under its wired IP address: 192.168.1.192. Problem solved!

It had me create a new Regkey named MaxOutstandingConnections in HKLM\CurrentControlSet\Control\Terminal Server. As suggested, I set its value to 0x10000. And guess what? Both the Remote Desktop Connection application (mstsc.exe) and the Remote Desktop app (show above) now work!

Go figure. All I can say is “What a relief!” It’s been driving me bananas…

 

Facebooklinkedin
Facebooklinkedin
Device drivers, Insider stuff, Recent Activity, Troubleshooting, WED Blog, Windows 11

Old School Driver Repair Still Works

Leave a comment

Whoa! I’ve had the Lenovo P360 Ultra SFF PC for a week now, and I FINALLY got the discrete Nvidia RTX A2000 GPU working. It showed only a black screen with the Acer XR382CQK monitor. With a Dell 2717 from my wife’s PC as a stand-in, it would run (briefly) then fall over (AppCrash on NvidiaContainer.exe). My suspicion of driver issues were confirmed by the ace Lenovo engineering team. And I was happy to learn that an old school driver repair still works.

What Old School Driver Repair Still Works?

Good question! Having just written a story for TechTarget about fixing black screens, this was chapter and verse for me. If the current GPU driver falls over, received wisdom goes “roll back a version. Keep going till it works…” I’m actually not sure how far that would have gotten me.

But what the Lenovo engineering folks told me falls in line with that approach. They simply said “install version 511.65” and furnished me with a Lenovo download link for same.

Long story short: I installed the older driver. When I rebooted the machine, the previously non-functional XR382CQK monitor worked like a champ in the miniDP port. I didn’t even have to lug my wife’s Dell 2717 into position instead.

A Further Bulletin from Engineering…

Here’s what one of the engineering team emailed to the group assembled to help me over this hump:

 I checked with our lab and there is a known recent issue with Nvidia’s latest driver 513.12 and later. There will be a P360 Ultra BIOS release by end of month to address the issue. However, the workaround in the meantime is to use driver 511.65.  The symptoms are similar to what Ed is seeing – driver crashes.

Given that insight, a quick confirmation that I was running 516.94, and a link to the download for that older driver version, I got straight to work. Problem solved! Nice to know the old school repair still works. Even nicer to get pointed at the last known working version by the Lenovo team.

Facebooklinkedin
Facebooklinkedin
Insider stuff, Recent Activity, Troubleshooting, USB devices, WED Blog, Windows 10, Windows 11

USB-C Port Choice Really Matters

Leave a comment

Here’s an interesting discovery. Or maybe it should be called a “realization.” Yesterday, upon trying out my new Belkin and CalDigit Thunderbolt 4 docks, I learned that USB-C port choice really matters. In fact, my reported GbE issues with the Belkin Thunderbolt 3 port are probably related. Please: let me explain…

Why USB-C Port Choice Really Matters

Simply put, if you plug a dock into the upper USB-C port in the Lenovo X12 hybrid laptop it works as it should. Plug it into the lower USB-C port and the GbE connection disappears. Also, the device does not show up in the Thunderbolt Control Center app, either.

More details:

  • The Ethernet controller built into the CalDigit unit depicted in the lead in graphic is an Intel I225-LMvP. When the unit is plugged into the upper USB-C port it appears in Device Manager. If plugged into the lower USB-C port it does not.

  • When I plug the dock into the lower USB-C port, it vanishes from Thunderbolt Control Center, which then shows no attached devices. Interestingly, Windows still finds attached storage devices. But wired networking through the dock no longer works.

Extremely interesting!

What Does It All Mean, Mr. Wizard?

What it means is that on this Lenovo model, only one of its two USB-C ports also supports Thunderbolt (and it’s version 4, interestingly enough). Here’s my clue from the product family specifications page, which reads as follows under “Ports/Slots”:

    • USB 4 Type-C with Thunderbolt™ 4 (DisplayPort, Power Delivery and Data Transfer)
    • USB 3.2 Gen 2 Type-C

The reason why storage keeps working, but why networking and video — and presumably  other high-bandwidth connections — do not, is because Thunderbolt support is required for such things. If I’d still had a monitor attached to the X12 (I sent it off to school with my son) I might have figured this out faster. But now I know . . . and so do you! And it goes to show that sometimes, where you plug in really matters, even if the “gozintas” look the same.

Facebooklinkedin
Facebooklinkedin
Device drivers, Insider stuff, Recent Activity, Troubleshooting, WED Blog, Windows 10, Windows 11

Realtek Audio Console Goes MIA

Leave a comment

There are two flavors of Realtek Audio drivers for Windows 10 and 11. The most prevalent are the High Definition Audio (or HDA) drivers. The less prevalent but slightly more capable are the Universal Audio Drivers (UAD). Confusingly, these show up in Device Manager as Realtek(R) Audio. More properly that would be Realtek® Audio, but DevMgr apparently doesn’t do metacharacters like the registered trademark symbol (®). Whatever you call it, the Realtek Audio Console Goes MIA in the MS Store.

Knowing When Realtek Audio Console Goes MIA

One used to be able to access this app through the Microsoft Store. No longer. Confusingly, the app says Realtek Audio Console in its title bar, but the Store listed it as Realtek Audio Control. Thus, for example, if you visit it at MajorGeeks.com (a usually safe and reliable download source), its Microsoft Store download link is broken. Likewise, a direct search at the Store produces no results. Ditto for a search at the Realtek downloads page.

Thus it looks to me that it’s at least possible that Realtek is de-emphasizing the UAD side of its audio drivers. In the absence of statements of direction or intent, it’s only possible to speculate. But it looks to me like UAD drivers and the app console may be orphaned, and no longer supported.

A Driver Search May Tell…

In looking at UAD drivers for Realtek, I see only Nahimic variants for the last half-dozen versions at Station-Drivers.com. None of these work with the plain vanilla FF00 audio codecs on my now-aging Z170 Skylake motherboard. I do have a B500 AMD rig that supports this Nahimic stuff, though.  In a couple of weeks, I’ll probe this mystery further and see if the Audio Console is available (and working) for that set-up.

Right now, I have a working UAD set-up with drivers that are now about a year old (version 9215.1, dated 8/3/2021). I have been unable to find any newer variants that work. Ditto for a newer version of the Realtek Audio Console (or Control). Very interesting!

Facebooklinkedin
Facebooklinkedin
Insider stuff, Recent Activity, Troubleshooting, Uncategorized, Updates, WED Blog, Windows 10, Windows 11, Windows Update

KB5012170 Can Provoke BitLocker Recovery

Leave a comment

Here’s an interesting tidbit that’s making the rounds right now. KB5012170 appeared on August 9 on the latest Patch Tuesday. According to various sources — see this Neowin story, for example — some users’ PCs boot into BitLocker Recovery after the mandatory post-update restart, rather than business as usual. Thus, applying KB5012170 can provoke BitLocker Recovery (though unintentionally).

Of those affected, some have been able to get back to rights by applying the PC’s BitLocker Recovery key. Others have had to update their UEFI before that key application “takes.” In my case, I apparently dodged that bullet, because none of my production Windows 11 machines (four Lenovo laptops of various descriptions, and a Ryzen 5800X desktop) fell prey to this gotcha.

You can see the “success” report for this KB item boxed in red in the lead-in graphic for this story, in fact…

If KB5012170 Can Provoke BitLocker Recovery, Then What?

BitLocker keys can be stored in at least three ways. 1. On paper, 2. Electronically (usually on a USB drive). 3. Associated with a specific MSA (Microsoft Account). I prefer method 3 because it’s easy to set up and MS manages it automatically on your behalf.

You must log into your MSA online (I go through account.microsoft.com). Then go to Devices, and pick the affected PC. Next, click on Info & Support. There you’ll find a Bitlocker data protection item that includes a link to “Manage recovery keys.” That’s what you want. It will show you recovery keys for all the devices associated with that MSA (I show 11, of which I’m actually using 2, so I just got rid of the rest after saving a backup copy to an encrypted disk).

BTW, that means it’s essential to add all devices you might ever want to recover to your chosen MSA. Do so right away, if you haven’t already!

Facebooklinkedin
Facebooklinkedin
Insider stuff, Remote Desktop (RDP), Troubleshooting, WED Blog, Windows 10, Windows 11

MSA RDP Login Issue Resolved

Leave a comment

Today could be a red-letter day for me. I’ve finally figured out how to use an MSA (Microsoft Account) to login to RDP on certain “problem” PCs. I even now understand what made them problematic, and how to fix things. And in the process, my odd MSA RDP login issue resolved itself. Hooray!

Let me explain an odd combination of circumstances that caused this situation to show up on certain laptops. Buckle up: it’s a bit convoluted.

How the MSA RSP Login Issue Resolved Itself

One of the more outstanding online sources of esoteric admin wisdom is a website named SuperUser.com. I found a reference to an item therein entitled Windows 10 Remote Desktop Credentials at another of my favorite haunts, ElevenForum. That item Unable to Access w/Remote Desktop until a Local Logon w/Password is Performed pretty much summed up what I was struggling to resolve.

Here’s the deal: for RDP to be able to use an account/password combination for remote access, that hashed data must be in the target PC’s password cache. If one only logs into that PC directly using a PIN, Windows Hello (or other biometrics), or a security token, that data never hits the cache. If that data isn’t cached, the remote login can’t authenticate and you can’t get into the PC that way. The local account technique works because it does have that data available, and thus it can serve to let the remote user in.

Where Things Get Interesting…

There’s a high-security Account setting in Windows 10 and 11 that falls under Settings → Accounts → Sign-in options that reads “For improved security, only allow Windows Hello sign-in for Microsoft accounts on this device (Recommended).” If you elect this option, you cannot login to that PC using a password. If you can’t login to the PC using a password, that info can’t make it into the cache. And then, as a side-effect, you can’t use that account to login to RDP.

So I had to disable the option,  and use the password to login locally for my chosen MSA. After a restart, I was indeed able to use that same MSA and its associated password to login to a remote session using RDP. Then I re-enabled the option and proceeded on my merry way. Problem FINALLY solved!

Just goes to show: if it ain’t one thing in Windows, it’s almost always something else. And this was “something else” indeed. Glad to have it fixed, and somewhat better understood…

Facebooklinkedin
Facebooklinkedin
Insider stuff, Recent Activity, Troubleshooting, WED Blog, Windows 10, Windows 11

Snipping Tool Save Fail Fix

Leave a comment

I have to laugh. I found myself trying to save a screen capture in Windows 11 on the X390 Yoga just now. The WinKey+Shift+S sequence brought up the Snipping Tool notification header, and it let me navigate to pick rectangular or free form area, windows and so on. But the save notification didn’t open and I couldn’t find any saved files anywhere. This had me looking for a snipping tool save fail fix so I could make screenshots from that PC. The answer proves maddeningly easy, but maddening nonetheless. Let me explain…

Snipping Tool Save Fail Fix.header-control

The control would pop-up, but once a save mode was selected, nothing showed up for me to save. Decidedly odd.

OK Then, What’s the Snipping Tool Save Fail Fix?

As an app, I went to the Store to see if it needed an update first and foremost. Nope that wasn’t it. But when I entered the app name in full “Snipping Tool” I got its Store window with an Install button showing. WTF?

Of course that means, for whatever reason, Snipping Tool was NOT installed on that laptop. And indeed, as soon as I installed it, the key combo worked just like it’s supposed to. Then indeed, the notification item shows up and I was able to start saving screencaps. Easy-peasey, right? Yeah, sure, but I don’t undersand why the app went MIA in the first place.

Don’t Overlook the Obvious…

It’s just a reminder that when apps get — or in this case, seem — flaky in Windows (and this applies to both 10 and 11), it’s best to check from the ground up. Though I didn’t expect this built-in app to be MIA, I quickly ascertained that’s exactly why I couldn’t get it to work. I guess that proves it’s hard to use something, if it’s not installed. Go figure!

At least I can console myself with the understanding that visiting the app in the Store is a smart and sure check on its functionality. In this case, that check led me directly to a quick and workable fix. Sigh.

Facebooklinkedin
Facebooklinkedin
Insider stuff, Networking, Troubleshooting, WED Blog, Windows 11

Signal Strength Impedes Swapped PC WiFi Access

Leave a comment

OK, then. Yesterday, we spent a small fortune packing up and shipping out a tower PC and 27″ monitor to my son’s college address. In the aftermath, I moved the other B550 tower with Ryzen 5800X upstairs to his room. But alas, because I left the high-end, PCIe WiFi card in the shipped-out unit, I couldn’t get any of my plug-in (or built-in) WiFi devices to connect to the Spectrum router. Hence my claim that signal strength impedes swapped PC WiFi access.

Overcoming Signal Strength Impedes Swapped PC WiFi Access

There’s a whole litany of checks I ran through to see if I could get such WiFi devices as were at my disposal working. The PC could “see” the Spectrum router. Alas, it just couldn’t connect, not using any of the following:

  • A 5-year old Asus 802.11ac USB 3 (USB-AC 56) device with external antenna
  • A similar vintage NetGear 802.11 ac USB 3 (AC 600) device with no external antenna
  • The built-in M.2 slot with a non-Intel 802.11ax mini-card (but no external antenna)

I worked through all of the following checks, too, just to cover all the bases:

1. Reboot PC to reset startup network settings
2. Ran the network troubleshooter
3. Enable/disable device drivers in Device Manager
4. Reset Network Settings as per ElevenForum Reset Network Adapters in Windows 11 tutorial

No joy on any of these, though. Sigh.

An Alexandrine Solution?

Eventually, I installed a switch at the RJ-45 wall jack upstairs, then ran a long cable from that switch into my son’s bedroom to give him a direct, wired Internet connection. Of course, that worked right away once I’d gotten all the pieces and parts plugged in properly.

The story does have a happy ending, though. Check out the Fast.com speed test results I obtained after setting up the wired link into that PC. This is the fastest I’ve ever seen on my LAN.

I didn’t realize the Spectrum router could exceed 1 Gbps on its end. This PC has a 2.5 GbE interface, so it’s capable enough. But given a GbE LAN exceeding the speed limit makes me wonder…

Facebooklinkedin
Facebooklinkedin
Benchmarking, Insider stuff, Recent Activity, Troubleshooting, WED Blog, Windows 10, Windows 11

Samsung NVMe Drive Failing

Leave a comment

In a recent story here, I mentioned a possible mismatch between some components. On the one hand: an old Samsung MZVPV512HDGL OEM NVMe drive. On the other hand: a brand-new PCIe x4 USB 3.2/Thunderbolt NVMe enclosure. Upon swapping in a newer ADATA drive my issues with the enclosure vanished. So I mounted the other drive in an older Sabrent NVMe enclosure. Now I’m getting indications of the Samsung NVMe drive failing. A strong indicator shows up as the lead-in graphic above.

What Says: Samsung NVMe Drive Failing?

The inability to perform write tests using HD Tune is a pretty big tell. Interestingly, though: chkdsk and CrystalDiskInfo both report the drive as healthy. My best guess is that write failures are occurring, and that HD Tune won’t “write past” such things, while the other tools rely on SMART data and surface analysis and aren’t seeing active errors.

My plan is to retire the drive as soon as the replacement part shows up. That’s been en route via Amazon for too long now, so I just cancelled that order and placed a new one. Hopefully it will be here tomorrow, including a 1TB Sabrent Rocket 4 Plus with internal read/write speeds of up to 6+/4+ Gbps. Of course, that’s not gonna happen in a USB 3.2/Thunderbolt enclosure. But I am darn curious to see how fast the bus can go when the drive is fast enough to get out of the way.

Stay Tuned: More to Come!

According to what I read online, I may be able to get read/write speeds in excess of 2 Gbps via Thunderbolt 3 from the NVMe enclosure. So far, the best I’ve seen from my older Sabrent (USB 3.2 only) enclosures is on the order of 1.1 Gbps. So it should be pretty easy to tell if the new drive/enclosure speeds things up.

Facebooklinkedin
Facebooklinkedin
Device drivers, Insider stuff, Recent Activity, Troubleshooting, WED Blog, Windows 10, Windows 11

Flaky Video Driver Forces Fix Revisits

Leave a comment

My production desktop’s dual monitor setup gets a little wonky from time to time. For some odd reason, the right-hand (primary) monitor will start blinking on and off. It’s annoying, but not overwhelming. When it happens, an apparently flaky video driver forces fix revisits. Basically, I keep trying stuff until something works. By no coincidence, that’s a decent operational definition for troubleshooting.

Items Checked When Flaky Video Driver Forces Fix Revisits

It usually goes something like this:

1. Use the Winkey-Ctrl-Shift-B key combo to reset the graphics driver. It does work, sometimes…
2. Check GeForce Experience to see if a newer driver is available; if so, install it.
3. If using the Nvidia gaming driver, switch to Studio driver, or vice-versa.
4. Uninstall, then reinstall the Nvidia driver. I also recommend using the freeware DDU tool to remove all traces of the old before installing the new.
5. Visit the Nvidia Driver Downloads page, and start trying older drivers, going back one version at a time… The recent entries in that list for my GeForce RTX 3070 Ti appear as the lead-in graphic for this story.

Today’s Fix Occurred Mid-way in Sequence

I got to Step 4 today before the blinking stopped. That’s a bit further than I usually have to go, but that’s Windows for you. I’m just glad I can concentrate on what’s showing on both displays, rather than how one or the other is (mis)behaving.

Some Windows errors or gotchas can be set aside and ignored for a while. Others — especially when they interfere with normal system operation — demand immediate attention. While today’s gotcha was one of the latter, it was familiar. Thus, I knew what to do, and how to do it, with minimum need for diagnosis and root cause analysis.

I just marched through the foregoing list and found my solution in under 10 minutes. I can only wish that all problems were so easily fixed. And that’s the way things are unfolding today, here in Windows World. Stay tuned: there’ll be more!

Note Added August 13

Yesterday, I installed a new NVIDIA Studio Driver (version 516.94). The problem has not re-appeared since I applied my uninstall/reinstall “fix” earlier this week. That jumps me up from Step 4 (original fix) to Step 2 (current fix). And so it goes…

Facebooklinkedin
Facebooklinkedin