Category Archives: Troubleshooting

RTFM Stymies New PC Build

I have to laugh at myself. I’ve been trying to assemble a Ryzen 7 PC build here at Chez Tittel. But I’ve been unable to get to the UEFI on the PC. Turns out it’s for a very, very good reason. Today’s post bears the title “RTFM Stymies New PC Build” to recognize a certain lack. Let me explain…

If RTFM Stymies New PC Build . . . Order Parts!

My chosen CPU is a Ryzen 5800X. It’s a gaming CPU. As such, it includes no inbuilt GPU capability. Instead, it assumes builders will pair it up with one or more presumably high-end graphics cards.

Sigh. Guess what’s missing from my Bill of Materials? Indeed, no GPU. So, I finally broke down and ordered an Nvidia 3070 Ti from Amazon for a whopping US$1,200 or thereabouts. I’ll actually install that in my son’s PC — he’s the gamer in the family — and take his old 1070 Ti into the new build instead.

About that RTFM Thing

I just sort of assumed that because my Asrock B550 Extreme4 motherboard had graphics outputs, I’d be able to make the build work sans external GPU. But for that to happen, the CPU must include GPU circuitry. The 5800X does not, so no wonder the BIOS wouldn’t post: it had no display to talk to.

You might be amazed to learn it took me hours to figure this out. Then again, you might not… But whatever that reaction might be, the fix is in the mail so to speak. I’ll get the card next Tuesday, and try again. I predict a successful Windows 11 install. I’ll be interested to see how the Ryzen CPU does with the latest flagship OS. I’m still hearing occasional rumblings of performance and other issues for AMD PCs in this realm. Soon, I hope to find out first hand. Stay tuned.

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Windows 11 Watermark Warns Against Unsupported Hardware

OK, then. With the advent of Build 22557 (Dev Channel), MS is  testing a new watermark. It shows up on some PCs running Windows 11 that don’t meet hardware requirements. This Windows 11 watermark warns against unsupported hardware. It’s shown in the lead-in graphic above. The image source (shown at 200%  native resolution) comes from a story at WindowsLatest.

What If Windows 11 Watermark Warns Against Unsupported Hardware?

Rumors have been flying for weeks that MS planned an on-screen “nag” for non-compliant PCs. MS has been straight-up all along. Install and run Windows 11 on unsupported hardware, and you may be ineligible for future updates. MS won’t support PCs running Windows 11 on unsupported hardware, either.

Even so, lots of people are doing it anyway. Consider the number of threads and posts on this topic at ElevenForums.com. For example, there’s the “Let’s install Windows 11 on a incompatible hardware” thread. It’s up to 35 pages/697 posts as I write this ditty.

Clearly, certain intrepid do-it-yourselfers don’t care about Microsoft’s warnings. Personally, I think it’s a bad bet. The reason I had to turn to WindowsLatest for a screencap of the watermark is because I’m not running Windows 11 on incompatible hardware here at Chez Tittel .

The old saying goes: “You pays your money and you takes your chances.” But this is one chance I won’t take. I have other things that need doing…

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Fixing MIA Advanced Startup Takes Time

Last Thursday (2/17), I wrote about how “Advanced Startup” had gone missing on all my upgraded Windows 11 PCs (5 of them). Though the repair was simple and straightforward, fixing MIA Advanced Startup takes time — lots of it, in fact. Though I was able to grab the latest production ISO with ease, I had to use UUP Dump to build ISOs for the Dev and Beta channel versions of Windows 11. All by itself, that took about an hour (or a bit more). Then came a series of repeated in-place repair upgrades to set things right.

Fixing MIA Advanced Startup Takes Time (and Plenty of It)

My maneuvers could have gone better, too. I had no trouble grabbing the latest files for the Dev Channel ISO. But I misidentified my target for Beta Channel, and ended up having to go through the ISO construction process twice for that Windows 11 version. Sigh.

And while the in-place upgrade repair install itself seldom takes more than 15-20 minutes to complete on any given PC, getting to that point takes longer than that. My average “build time” for the ISO ran about 30 minutes (so doing one over put a big ding in my afternoon).

All’s Well, and Ends Well Nonetheless…

Right now the final repair install is running on my Beta Channel X380 Yoga. I’ve gotten all three of the other machines installed and cleaned up now. I’ll do likewise for my straggler as soon as the install completes, and I get past the OOB (out of box) experience.

It’s interesting that this repair leaves a Windows.old behind, just like any other typical Windows install. I find myself turning to TheBookIsClosed’s excellent “Managed Disk Cleanup” to help sweep away the leftovers after the party’s over. Next, I’ll run Macrium Reflect on each of these PCs to catch a pristine image for possible future restoration. I pray I don’t need it, but better to have it and not need it, than need it and not have it!

Houston, We Still Have a Problem…

Turns out that the repair install on the Beta version did NOT fix the MIA Advanced Startup. For some reason, this X380 Yoga still does not show the Advanced Startup option along with “Reset the PC” and “Go back.” I’m filing this one with Feedback Hub, and glad to report further that the Shift+Restart key works, as does the shutdown command, to bring up the WinRE environment after a reboot.

The mystery continues…much to my ongoing interest and delight. It’s rare that an in-place repair upgrade fails to fix this kind of thing, but here’s a case in point for me to noodle at further. Love it!

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BackgroundTaskHost Feedback Hub Response Received

Woo hoo! I saw a notification from Feedback Hub when I logged into my X1 Carbon this morning. Indeed: “BackgroundTaskHost Feedback Hub Response Received” hardly does justice to my sense of vindication and delight. AFAIK, this is the first time one of my FB Hub posts has engendered a reply. And if you look at the text in the lead-in graphic you’ll see they plan to fix it “in a future build.” (Note: you may have to open the graphic by double-clicking to read the text because of how WordPress handles such images.)

Party Time: BackgroundTaskHost Feedback Hub Response Received

I’ve reported a sizable number of FB Hub items, but this is the first time I’ve seen such a response. It’s nice to know the mechanism is doing its job. MS developers and engineers need input on what’s working and what’s not, for sure. But it’s even nicer to get a response back, and to understand that doing one’s bit can actuallly result in changes. Hopefully, improvements even.

All I can say is: I’m jazzed. This is a great way to get my Friday off to a good start. Considering what I need to accomplish today, this may be just the lift-off I need to help me along the way. Not to mention a forthcoming second cup of coffee, too!

Added to a Collection, It Was…

The feedback item I submitted has been added to a collection of similar items. It’s entitled “Getting an Application Error dialog pop up in recent Dev Channel builds due to backgroundtaskhost.exe.” Funny thing in my case is that I never saw the pop-up: all I saw was copious errors in Reliability Monitor, as described in this January 24 post. But hey: I’ll take my responses and their notoriety where I can get ’em. Cheers!

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Solving Advanced Startup Windows 11 Mystery

Here’s one to ponder. On all of the PCs I upgraded from Windows 10 to Windows 11, a Settings option is missing. I’m talking about Start → Settings → System → Recovery  →Advanced Startup. As you can see in the lead-in graphic above, it does not show up under Recovery options. That’s what has me solving Advanced Startup Windows 11 mystery. All this said, here’s what shows up on my only “native Windows 11” PC — the Lenovo Yoga 7i — which I received last October with Windows 11 pre-installed.

Look! On the Yoga7i the option appears (it’s missing in the lead-in graphic above). Go figure…

Solving Advanced Startup Windows 11 Mystery Means…?

As I started poking around, looking for fixes, I quickly realized this missing menu item is on nobody’s radar. When I asked Shawn Brink (the chief moderator and tutorial magnate at ElevenForum.com) he advised an in-place upgrade repair install to see if it would fix the problem. Other than that, I found no insight or wisdom online to lead toward a cure.

However, I did discover a bunch of workarounds, all of which still work:

  • Anyplace you can get to the Restart option in Windows 11 (the various Power menus available from Start, the lock screen and so forth), if you hold down the Shift key while clicking or touching Restart, it will call up the Windows Recovery boot screen
  • You can run a special version of the shutdown command in PowerShell, at the command line, or in Windows Terminal:
    shutdown /r /o /f /t 00

This has the same net effect as using Advanced Startup in the Settings/System/Recovery menu anyway. So even if the in-place update repair fails, I can still get where I need to be on the systems where the menu option is MIA. That repair is 90% complete right now on my X1 Carbon, so I’ll be able to report on results fairly soon.

And the verdict is…SUCCESS!

Needless to say, I awaited the results of the restart and further updates with more than usual interest. It took about 10 minutes to complete the GUI-based portion of the repair, and another 5 minutes to get back to the desktop, and another 3 minutes for the out-of-box (OOB) experience to complete. And when I did, my first move was to visit Settings → System → Recovery.

Bingo! There’s the missing menu item, complete with the “Restart now” button. Thanks a bunch, Brink. I’ve long known that the in-place repair install fixes many Windows ills. Now I know for sure that it fixes another Windows 11-specific malady. The mystery of the missing Advanced Startup menu item is now also solved.

 

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Monitor 2 Blink Mode Gets Easy Fix

Talk about great timing. I just finished a marathon work engagement on Thursday, and was playing catchup yesterday. As I was beavering away at a mountain of email and phone calls, I noticed my right-hand monitor acting up. It started going into what I call “blink mode.” That means it would go black every 30-60 seconds, after which it would return to what looked like normal operation. As you can see from the lead-in screencap, the right hand monitor is labeled “2.” Fortunately, monitor 2 blink mode gets easy fix (this time, anyway).

Here’s How Monitor 2 Blink Mode Gets Easy Fix

From long experience I know that when Windows monitors/displays start acting up, there are two common causes. Most common is a misbehaving graphics driver. Second most common is some kind of hardware fault, out of which the cable running from PC to display is most likely.

“Hmmmmm” I found myself thinking “Didn’t I ignore a recent Nvidia Studio Driver update because I was too busy to mess with it?” And indeed, when I ran GeForce Experience, it updated itself right away. Next thing I noticed was a new release of the aforementioned driver (Version 511.65) was out with a February 1 release date.

Consequently, I grabbed and installed that driver right away. Luckily for me, it fixed the problem. The monitor hasn’t blinked once since the update (at least, not that I noticed). It’s a good thing that the obvious fix sometimes works. It’s a better thing that it worked this time. Better still, this problem didn’t manifest until AFTER my recent work marathon ended. It would have been problematic troubleshooting an issue in the middle of a deposition, with the clock ticking away.

What If The Driver Update Didn’t Fix the Problem?

I keep cable spares around as a matter of routine. Thus, my next attempt would have been to swap out the DisplayPort cable from monitor to GPU. If that hadn’t worked, I would have swapped the monitor from one of my test PCs (I have a spare, but I’m using it to check dual-screen behavior on Windows 11 Dev Channel). I’m pretty sure the GPU is OK, because Monitor 1 has remained rock steady throughout this situation. That said, I could always switch the second monitor to HDMI, on the chance that the GPU port itself was having issues.

That’s the way things go here in Windows World. I’m glad the simplest, most obvious fix did the trick. You would be too, if it happened to you.

 

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Build 22535 Throws Regular backgroundTaskHost.exe Failures

Ouch! Take a look at the error list from one of my two Dev Channel PCs (for January 21). You can’t help but notice 6 of 7 errors relate to backgroundTaskHost.exe. Ditto for how lousy the experience index remains (under 4 all days showing). Indeed, Dev Channel Build 22535 throws regular backgroundTaskHost.exe failures on both of my test PCs. I’ve reported it to Feedback hub, and am hoping somebody’s looking into it.

What to Do When Build 22535 Throws Regular backgroundTaskHost.exe Failures

Looking around online, I don’t see much by way of relief for workarounds or registry hacks. Here’s some representative detail from Reliability Monitor, from which I’ll point out recurrent elements:

Build 22535 Throws Regular backgroundTaskHost.exe Failures.details

Detail on these errors from ReliMon is more alike than different

Common elements include:

  • Exception Code: 0XC0000005
  • Application path: C:\Windows\System32\backgroundTaskHost.exe
  • Faulting module path: C:\Windows\System32\msvcrt.dll
  • Faulting…full name: includes ContentDeliveryManager

Understanding the Error

The error code, often abbreviated 0X5, when checked in the MS Error Lookup Tool returns status value: ERROR_ACCESS_DENIED. The same thing comes up in the System Error Codes for values 0-499. According to the WikiFixes Ox5 page, this may be caused by a system component or application malfunction or corruption. In this case, I’m looking at backgroundTaskHost.exe and msvcrt.dll (part of the MS Visual C++ runtime and compiler) as potential culprits.

Having run both disk ... /restorehealth and SFC /scannow on the affected PCs, I don’t think the .exe or the .dll files are damaged or corrupted. My best guess is that something is off with the build itself, and that MS will have to find and fix the problem. Funny thing is, my 22535 builds appear to work well otherwise, and don’t manifest obvious runtime issues or problems. Interesting, eh?

Let’s see what happens when word of this gets out further. I’ll keep you posted as things change.

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Self-inducing Windows 10 keyboard output delays

Recently, while troubleshooting an issue on Windows 10 where Zoom kept crashing unexepectedly, I observed something even more vexing. The cure for that specific issue is to turn Video Conference Mute off in PowerToys (on by default). But as soon as one does that, keyboard input slows to a crawl. Indeed, when self-inducing Windows 10 keyboard output delays that way, it can take seconds for a keystroke to appear on-screen. If you type even modestly fast (like me) that means you can finish a whole sentence before output shows up on screen. When you make occasional typos — as I sometimes do (1 in this sentence so far) — that’s immensely frustrating.

When Self-inducing Windows 10 Keyboard Output Delays, Easy Fix

At first, I tried restarting the Explorer task in Task Manager. That sometimes helps when such symptoms appear. Not this time. The next standard fix is a system restart. And indeed, that did the trick for me.

I know that PowerToys ties into Windows at a pretty deep level. I’m guessing that turning default settings off in the program may change low-level system behaviors. Apparently, the Video Conference Mute change is discombobulating enough to change the delay involved in keyboard echo (the time it takes for a keypress value to show up on screen).

Another “Interesting” Issue Caught and Killed

This happens only on Windows 10, though. I tried the same changes on Windows 11, and it didn’t affect keyboard output at all. On Windows 10, I first noticed it in the WordPress editor. But then, it showed up in Outlook and Word — and even, Notepad — so I assumed it was an across-the-board thing.

Thus, I’m glad that an old standby in whacking Windows weirdnesses — namely, a restart — fixed the issue on my production PC. I use that machine all day long, every day, and mostly enter text on a keyboard for a living. Thus, fixing anything that slows down text entry is of major importance — to me, at least.

Stay tuned. As things are always interesting with Windows in some odd way or another, this is a thread I’ll have no trouble adding to in my daily writing. As Roseanne Roseannadanna often said on SNL: “It’s always something!” Too true…

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Dev Channel Build 22538 Gets Interesting

The old Chinese curse goes “May you live in interesting times.” Sounds innocuous, until you understand that what a reader of history might find interesting after the fact, someone who lived through such experiences might find disturbing or harrowing. In that sense then, I proclaim that Dev Channel Build 22538 gets interesting. Exactly what does this mean?

When Dev Channel Build 22538 Gets Interesting, Look Out!

I downloaded and installed this latest Build on my two test PCs yesterday, and finished up this morning. Everything went well, and finished in a reasonable amount of time. (That means under 30 min for both the X12 Hybrid [11th gen Intel i5/16GB RAM/512GB SSD)]and the X380 Yoga [8th gen Intel i7/16 GB RAM/1TB SSD].)

Things only got interesting when I started running the new OS version. If you shift the Start menu left (Start → Personalization → Taskbar → Taskbar behaviors → Taskbar alignment: Left), the Widget icon turns into a weather icon instead. Some users report getting a “weather bug” and temperature value. Others — including me — get only the weather bug. See the lead-in graphic for an illustration, as central Texas faces possible “wintry mix” today.

I was also in for a surprise the first time I remoted into the X12, using Remote Desktop Connection (.exe) . The Taskbar included only two icons. When I tried to run Task Manager to restart Explorer.exe (which usually fixes such behaviors) nothing was accessible. So I ended the remote session, logged into the X12 locally, and then tried again. Everything worked on a second attempt, thank goodness. Indeed, that was interesting!

Curiosity Prompts X380 Yoga Check

Curiosity led me to do likewise on the X380 Yoga. But it showed no such anomalies. Instead a flag from Windows Security informed me that memory integrity checks (Core isolation) were turned off. I had to restart to set things right, but that seemed to work OK, too. The flag was absent after the restart, and Windows Security offered a clean bill of health.

All I can say about the 22538 Build and Dev Channel builds for Windows 11 in general, is that they work surprisingly well. They’re supposed to have rough edges and not-fully-fleshed-out features and functions. I seldom find interesting things to report when I install and run them. It’s fun when things get interesting — at least, on test PCs where I don’t have to rely on them to get my job done.

Stay tuned: I’ll continue to report items of interest as I encounter them.

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Zoom Resume Ruminations

Last week, I reported that disabling the Video Conference Mute feature in PowerToys fixed constant Zoom crashes. This morning, I participated in a successful Zoom conference on the fixed PC. This has me thinking… Thus, I’ll share Zoom resume ruminations to celebrate a return to more or less normal operations. (Note: the lead-in graphic shows PowerToys Video Conference Mute “Off”.)

Where Do Zoom Resume Ruminations Lead?

Having expunged multiple Windows issues in the past week, I’m pondering best Windows troubleshooting practices. First and foremost, I’m reminded that when actual Windows errors present, the best way to find solutions or workarounds is to start from  error messages or codes that appear on-screen.

Thus, searching on “Zoom quit unexpectedly” and “Windows 10” is what ultimately led me to the PowerToys fix. Ditto, when I found a sizable string (7 in all) of repeated COM Surrogate “stopped working” critical events in Reliability Monitor. That, too, led me to a set of possible causes and related fixes.

Troubleshooting Requires Proper Context

If anything I learned while studying anthropology still works for me as a tech person, it’s the importance of putting things into context to really understand them. Troubleshooting research definitely requires taking error messages and including enough context to filter out irrelevancies and focus in on useful insights.

As I look back on my problem-solving efforts of late, I observe  certain “context data items”  make useful adjuncts to error messages and codes. These include:

  • OS version or application name
  • Build number (where applicable)
  • Filenames that appear in error details
  • Complete error code strings (e.g. 0XC0000005 instead of C05)

When I’m looking for present-day errors, I sometimes find it helpful to restrict the time scope for searches to the “Past week” or “Past month” setting in Google. That focuses on current events, as ’twere, and makes results more likely to apply to whatever issues I’m chasing right now.

Works for me, anyway. Hopefully, that means such techniques might also work for you, too!

Notes Added 1 Hour Later

Two things:

1. I just updated PowerToys on the Production PC to version 0.53.3. I’m pleased to report it preserved my “Off” setting for Video Conference Mute. If I turn it back on, the crashes resume (works fine when set to “Off,” though).

2. I learned yesterday that the WindowsInsider Team renewed my Windows Insider MVP (WIMVP) Award for 2022. I’m pleased and humbled to remain a member of that active and vibrant community.

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