Wow! It’s been a wild, wild two weeks. Attentive readers will have notice my blogging frequency dropped, and may have wondered why. I make a large part of my living working as an expert witness and I’ve recently testified at two depositions and attended a third. All were conducted over Zoom, and all lasted at least 10 hours. Around those “depos” as they’re called, I had lots of other side Zoom meetings. And indeed, serious zoom shenanigans make meetings interesting — and sometimes slow and frustrating. Let me explain…

What Serious Zoom Shenanigans Make Meetings Interesting?

There are two classes of issues that loomed large in setting the rhythm and pace of all my many recent Zoom encounters:

1. Performance issues
2. User interface driving issues

I’ll discuss each one under its own heading below, but I will observe that the three depos were capped at a certain number of hours (X) of recorded video time. Each one last at least 1.4X hours from start to finish; the longest one went 1.64X. Ouch!

Zoom Performance Issues Observed and Endured

I’m lucky. I myself experienced no Zoom performance issues at all coming from my Zoom PC (a 6-core 8th-gen Intel i7 8850H CPU with 32 GB RAM and dual NVMe SSDs running Windows 11). That was probably thanks to my reliable and reasonably speedy “Gigabit” level connection through Spectrum/Charter here at Chez Tittel. I did have a moment of panic yesterday while testifying when I saw I had inadvertently unplugged that unit’s wired GbE dongle. But the machine sits right next to my 802.11ax WAP (and supports 802.11ac at 160MHz). Apparently, it switched over from GBE to Wi-Fi (and back again) without any noticeable hiccups. Thank goodness!

Other participants weren’t so lucky. During a winter storm last week, another person found himself dealing with all kinds of glitches. These included voice issues (drop-outs, loss of volume, ringing, and so forth), stuttering video (turned off for a while to conserve bandwidth), and very slow uploads for materials he needed to share.

Thus, I couldn’t help but notice that performance issues can — and at least in once case, did — exert a powerful drag on productivity. As a result that particular meeting stretched out far longer than it needed to, or should have.

Driving the Zoom UI

Then, there were the usual issues in dealing with UI interaction that often come in Zoom meetings. Some attendees had to be instructed on how to perform certain activities (mostly surrounding uploading or downloading files). Others struggled gamely through learning how to use the environment’s features. A couple reported log-in issues, which were quickly resolved by the legal meeting service provider’s excellent tech support staff (though not without multi-minute delays here and there).

I myself had to call in once, which is how I know their tech support staff was superb. Meeting invitations arrive a day in advance, and include the notification “If you don’t get a meeting link by one hour before the scheduled start time, please call this number to obtain one directly.” I didn’t get a link to yesterday’s soiree by that time, so I followed those instructions. And indeed, the person with whom I spoke had me fixed up and into the Zoom meeting in under two minutes. Bravo!

Another Zoom Wish Pops Up

During one meeting another participant, when faced with a large number of items to download asked “Why doesn’t Zoom have a feature to zip up multiple items and send them in one file?” Good question! I hope the Zoom developers have this on their list of planned enhancements. It would certainly make it faster and easier to manage meetings where numerous documents have to be exchanged.

All in all, it’s been a trying and busy, busy, busy last two weeks. I’m looking forward to getting back on a more regular and predictable schedule. And it will be a while before I find myself missing marathon Zoom sessions…

It’s always fun to see Windows watchers read between the lines. Take, for example, Panos Panay’s January 26 blog post “A new era of the PC.” When I say new Windows Experiences coming February, I’m abridging this paragraph near the end of that piece (bold emphasis mine):

Next month we’re bringing new experiences to Windows that include a public preview of how you can use Android^TM apps on Windows 11 through the Microsoft Store and our partnerships with Amazon and Intel, taskbar improvements with call mute and unmute, easier window sharing and bringing weather to the taskbar, plus the introduction of two new redesigned apps, Notepad and Media Player.

New Windows Experiences Coming February Means?

Interestingly, WindowsLatest takes this wording to mean something more specific. That story’s author, Mayank Pamar, observes:

For those unaware, Microsoft made a change to the way it delivers updates with a new feature called Experience Packs.

With Experience Packs and Microsoft Store, Microsoft could release new features and update existing apps individually, rather than pushing out a major OS update. Microsoft hasn’t had much luck with large Windows feature updates, so the company wants to push some features independent of big Windows Updates.

I don’t see anything in Mr. Panay’s blog post to support these assertions. That said, this does make sense. I, too, have been waiting for MS to put Experience Packs to more strenuous and active use. So far, it’s mostly been a series of testing exercises, with little obvious change to apps and features in their wake.

Could This Be a “REAL” Experience Pack?

Gosh, I hope so. But official word is not available, so this possibility is something of a speculation. I’ll be watching to see what happens in February, and tickled indeed if the Windows Experience Pack brings real, noticeable changes to Windows 11 apps and features. Stay tuned!

Here’s a June 2021 Windows Feature Experience Pack release announcement. It explains a bit of what this kind of thing is intended to do , and support. Interesting reading!

OK, then: MS held its latest earnings call on January 25, to disclose Q2 FY’22 results with investors. One of the interesting nuggets that emerged was a claim I’m pondering  1.4B Active Monthly Users. Apparently, as Frank Shaw reported on Twitter, that includes both Windows 10 and Windows 11 users. Further reporting at OnMSFT indicates this number also include Hololens and Xbox devices as well. This is an interesting number, for a variety of reasons. Let me explain…

When Pondering 1.4B Active Monthly Users, What’s Involved?

First thing: On April 27, 2021, MS published an assertion that there were 1.3 B devices running Windows 10. Thus, the 2022 number represents a “mere” increase of 100M.

Second thing: The latest claim from the earnings call includes both Windows 10 and 11 devices in the newer 1.4 B number.

Third thing, in December 2020,  Statista reported over 100M active Xbox network subscribers.

Fourth thing, the best current estimate of Hololens sales comes from website BuildWagon.com as of December 2021. It guesstimates that “total hololens devices sold, as per the available public sources, is around 520,000 devices.” Let’s say 0.5M, in round numbers.

What Do These Numbers Say?

Let’s assume no Xbox growth since December 2020, and discount Hololens completely (0.5M isn’t even a blip against 1.4B). My take: there has been no overall growth in active monthly Windows users since April 2021. My Xbox assumption is arguable, in fact. MS reported a 10% increase in Xbox content and services in the latest earnings call.

Even so, it looks like the Windows population may have peaked. My best guess: over time, Windows 11 growth will come mostly from Windows 10 upgrades or PC replacements.

What about new PC sales? eMarketer.com forecasts an 8.6% year-over-year drop in PC sales for 2022. Against projected sales of 344.7M for 2021, that translates into 315M new PCs sold.

How much of this translates into new Windows 10 or 11 users, and how much into an old license decommissioned instead? I don’t see ready numbers on this. But conventional wisdom says that PCs should be replaced every 4 years. Global PC gamers alone account for about around 1.7B users (Statista). Figure another 1 B non-gaming users around the world, and 25% of that total (675 M), dwarfs projected 2022 PC sales.

That’s my basis for suggesting that Windows may have reached its peak. Could I be wrong? Sure. But think about the overall context, and the relentless advance of smartphones vs. PCs. Time will tell, but I stand by my analysis. ‘Nuff said.

[Note Added Jan 27] For a completely different take on these numbers and what they mean, see Paul Thurrott’s Jan 26 story: 1.4 Billion. He sees the numbers going up overall, despite an apparent decline in official, reported numbers. Check it out.