All posts by Ed Tittel

Full-time freelance writer, researcher and occasional expert witness, I specialize in Windows operating systems, information security, markup languages, and Web development tools and environments. I blog for numerous Websites, still write (or revise) the occasional book, and write lots of articles, white papers, tech briefs, and so forth.

Insider stuff, Networking, Recent Activity, WED Blog, Windows 10

So Long Surface Pro 3

February 23, 2023 Ed Tittel Leave a comment

OK, then. I think I’m at the end of a long, long road. I remember buying my Surface Pro 3 in 2014. It was the first in a long series of tablet PCs I’ve bought over the years. Included were models from MS (Surface), Dell (Latitude), Fujitsu (Stylistic) and Lenovo (ThinkPad). But now, it’s time for me to say: “So long Surface Pro 3.” Please: let me explain what’s going on…

Why It’s Time for So Long Surface Pro 3

This morning when I logged into my network, I noticed the SP3 had switched over from the wired GbE port in the dock to its wireless interface. It’s been dropping this wired connection for months now. As (almost) always, a reboot brought the wired interface back up. But I can tell the dock is starting to fail.

I just spent US$19 last week to replace the power supply brick for the dock. But I hesitate at replacing the dock outright (costs about US$100 for a refurb unit). It’s time to quit futzing around with this old beast, and unload it into proper disposal channels.

Where to Take This Aging Beast

For years, I’ve given my older PCs to Reglue, a charity that placed them in the hands of under-served students and their families to confer low-cost/no-cost Internet access. But alas, the founder of that organization has retired and is no longer accepting donations.

For about the same period of time, I’ve recommended Goodwill as a safe, responsible drop-off for used PC electronics of all kinds. Thus, I’m glad to see that the Austin Reuse Directory likewise recommends Goodwill for such purposes. I’ve already got a Goodwill bag going with some old hard disks, memory modules, cables and interfaces ready for drop-off.

I’ll need another bag for the SP3 and its accoutrement, though. I’ve accumulated a major mound of stuff for this unit over the years. This includes:

an MS keyboard with fingerprint reader
the dock, with its external power brick
the original power brick shipped with the SP3
a Brydge aluminum keyboard that turns the SP3 into a clamshell style laptop

Another thing to take care of this weekend, when out running errands and shopping. Good thing my nearest Goodwill location is only 3.2 miles away!

Insider stuff, Recent Activity, WED Blog, Windows 10, Windows 11, Windows Update

Start10 Blocks 11 Upgrade

February 22, 2023 Ed Tittel Leave a comment

For some time now, my spouse Dina has resisted upgrading to Windows 11. Her 11th gen Dell 7080 Micro meets all of the hardware requirements. But she’s not ready to take the plunge. Thus, when somehow, someway Windows Update started the Windows 11 upgrade process on her PC, I got a little worried. I shouldn’t have bothered — part-way into the install process, the installer halted the upgrade. Why? Because of a compatibility hold, Start10 blocks 11 upgrade on that PC.

Easy Fix for Start10 Blocks 11 Upgrade, But…

Yes, I know: if I were simply to uninstall Start10, the upgrade would proceed without further demur. Ironically, it serves as a form of insurance in this case. When Dina’s ready to upgrade, I’ll upgrade her (and install Start11 on the resulting build to minimize the impact of that change). That’s when I’ll take Start10 off the board, then…

The frequently-offered upgrade got started somehow in the last week. Somebody must’ve clicked the “go-ahead” button without really understanding what was going on. If it happens again, I now know that the upgrade process will quit before it gets to the post-GUI install phase.

Shoot! It might even be the case that now the compatibility hold is known to the Windows Installer, it won’t even try again. I certainly hope so. But sometimes, here in Windows-World what looks like a curse is actually a blessing. Of course, that vice is often versa, so it doesn’t always (or only seldom) works in one’s favor.

Thus, I’ll revel in this surprisingly friendly turn of events. It will certainly help to preserve domestic tranquility here at Chez Tittel. It should also suspend the too-typical “What did you do to my PC?” that “The Boss” has been known to emit after Windows Update does its periodic thing on her machine.

When this error shows up in WU, I can bail on the upgrade. Funny that it doesn’t screen in advance, but after downloading and during the GUI install phase (about 35% of the way in, if what the UI says is true). Go figure!

Cool Tools, Networking, Recent Activity, WED Blog, Windows 10, Windows 11

Intel PROSet Still Ticking Along

February 21, 2023 Ed Tittel Leave a comment

In surveying my PCs this morning, I learned it was time to update the Intel PROSet software. This remains an entirely routine matter. It’s easy if a bit time-consuming to accomplish. Hence, I’m pleased to find Intel PROSet still ticking along. I have an admittedly small population of PCs (11 in total right now). Of those 6 show Intel interfaces in Advanced IP Scanner. I’m aware of at least 3 more Intel interfaces that don’t register on its scans. (Example: my Asrock Z170 motherboard has two Intel GbE interfaces: an I-211 and an I-219V.)

If Intel ProSet Still Ticking Along, Then What?

The download/install routine is pretty straightforward. Search Intel Downloads/Drivers&Software for the string “Intel Ethernet Adapter Complete Driver Pack” (for wired Ethernet). or for “PROSet wireless” (for Wi-Fi connections). Either way, you’ll get a ZIP file out of the download. Unpack it to a folder of its own, and you can use the autorun.exe file therein to perform installations for drivers (if applicable) and the latest PROSet software version (28.0.0.2 for wired; 22.190.0 for wireless).

Note: Don’t ask me why the window shown above reads “intel Network Connections.” It’s been that way for a long, long time. If memory serves — and this goes back far enough that it may not serve very well — this used to be the general description for intel network drivers and software before PROSet came along. But that’s what it says, no matter if my recollection is correct or not.

The lead-in graphic shows the wired package, as you can see from the version number at the lower right of that image. The whole update process took less than 5 minutes on each of the affected machines. If you unzip the contents of the download to a shared drive, it works like a charm for all PCs on an accessible network.

It’s Easy to Get Lost in the Weeds

There are tons of advanced settings for Ethernet (especially wired GbE or higher speeds) available. PROSet provides access to such things pretty directly, or you can go through the Advanced Properties tab for the target interface in Device Manager under the Network Adapters heading. All-in-all, PROSet is a bit less unwieldy to use than DevMgr (where it is available).

So if one needs to monkey around with such things, I find PROSet preferable for such shenanigans. If you’re not already using this tool and you’ve got Intel interfaces to manage, give it a try.

Insider stuff, Recent Activity, Troubleshooting, WED Blog, Windows 11

Short-Lived CalDigit TS4 Hiatus

February 20, 2023 Ed Tittel Leave a comment

My first job out of college, I worked as a studio engineer in recorded sound. I remember one of the senior engineers telling me one day: “The hardest problems to diagnose are the intermittent ones.” Over the years, I’ve seen that revealed as a terse understatement. I was reminded of that principle last week when my $400-plus Thunderbolt 4 dock quit working. As I dickered with CalDigit tech support to try to get an RMA number for that momentarily dead device, it came back to life. Because of this Short-Lived CalDigit TS4 hiatus I never did get an RMA; instead it’s back at work. Sigh.

When Short-Lived CalDigit TS4 Hiatus Ends, Then What?

As you can see from the front and back views in the lead-in graphic, the CalDigit Thunderbolt 4 Station (aka TS4) is a port-laden beast of a dock. I purchased it last August because I wanted to test this top-of-the-line Thunderbolt 4 (TB4) unit against other TB4 docks from Belkin and Lenovo. Until last week, it has behaved flawlessly, and worked well under every test of its capabilities I could devise.

Initially, I explained my symptoms to CalDigit tech support: no power light, no DC pass-through to power plugged-in devices, no appearance in Intel’s Thunderbolt Control Center (TCC) app when plugged in (and ditto for inserted TB4 or USB4 devices, either). They didn’t seem to want to believe me. So, under their guidance, I tried the device by itself (no power light, TS4 box didn’t warm up as it previously did). Next, I tried the device with their TS4 cable into a laptop. Still nothing. I reported those results and asked again for an RMA.

The Waiting Is the Hardest Part…

While waiting for a reply from Tech Support, I unplugged the device and left it completely alone and unused. When I got a response from CalDigit a couple of days later, they had me try one more thing: hook it up to a different laptop, in a simple configuration (TB4 from CalDigit to laptop for power and connectivity, GbE and USB-C for a storage device on the dock). To my utter astonishment it worked! And it kept working, even when I switched it back to the original laptop.

As far as what happened, nobody knows. Now the power indicator works. Pass-through power has kept my Lenovo ThinkPad X12 Hybrid Tablet humming for the past 4 days without interruption. And the TCC has consistently reported the presence of the dock and the Konyead USB4 NVMe drive enclosure also plugged into an open USB4/TB4 port (see below).

I’ve gotten into the habit of checking things as I sit down with my first cup of coffee to start up my day. And since last Thursday, everything been peachy. No problems at all.

But gosh, doesn’t that just underscore the loathing and dread that an intermittent failure can inspire? Why am I checking this stuff every day? Because I’m waiting for the next failure to pop into view. CalDigit doesn’t seem concerned, and hasn’t issued an RMA. Why can’t I be as cheerfully indifferent to the possibility of impending doom? Because I bought and paid for the unit, the problem is mine, all mine, I guess!

And boy, isn’t that just the way things go sometimes, here in Windows-World? Stay tuned…

Benchmarking, Device drivers, Insider stuff, Recent Activity, USB devices, WED Blog

Newer USB Justifies Added Costs

February 17, 2023 Ed Tittel Leave a comment

I had a revelation via contrasting benchmarks yesterday. A friend returned a mid-range USB 3.1 NVMe drive enclosure after an extended loan. Thus, I popped it into my production desktop (an i7 Skylake Gen 4 PC) to see how fast it ran. Good enough. Then, just for grins I popped it into the 2021 vintage Lenovo P16 Gen 1 Mobile Workstation (an i9 Gen 12 PC). Much faster! Enough so, in fact, that it’s clear that newer USB justifies added costs of acquisition. Let me explain…

Why Say: Newer USB Justifies Added Costs?

Take a look at the lead-in graphic. It shows the difference between older USB technology in the Skylake desktop vs. newer USB technology in the Gen 12 mobile workstation. Both are using USB 3.1 ports (though the older PC goes via USB-A, the newer goes thru USB-C) to the same hardware running the same benchmark. Why is the new so much faster than the old?

Short answer: UASP, aka the USB Attached SCSI Protocol. The newer PC supports it, while the older one does not. You can see there’s a driver difference in Device Manager when it comes to accessing the NVMe drive enclosure and its installed SSD: the older machine runs a driver named USBSTOR.sys, while the newer one runs UASPStor.sys. Plain as day.

The Deal With UASP

The Wikipedia article on UASP is a good place to find some explanation. To wit: “UAS [USB Attached SCSI] generally provide faster transfers when compared to the older USB Mass Storage Bulk-only (BOT) protocol drivers.” In a nutshell, that’s UASPStor.sys versus USBSTOR.sys.

As I learned about this technology in the period from 2016 to 2019, the word at TenForums.com ran something like “Speeds of 500 MBps mean USB bulk transfer; 1 Gbps or better means UAS transfer.” And that, dear readers, is the difference you see between the right-hand side in the lead-in graphic (USBSTOR.sys on the Skylake) and the left-hand side (UASPStor.sys on the Gen 12).

In practical terms, this translates into much, much faster IO on the newer PC vis-a-vis the older one. I think it’s incredibly worthwhile, given that backups complete 2-3 times faster on the P16 than the Skylake. Likewise for big, bulk file transfers (such as Windows ISOs, which I mess with frequently).

Retrofit and Replacement

Does this mean one has to toss older PCs and replace them with newer models? Maybe, but not necessarily. For between US$50 and 100, you can purchase UASP capable PCIe adapter USB cards. As long as you’ve got an open PCIe x4 port available on your motherboard (desktops only, so sorry) this could be a good solution. I’m a fan of this US$95 StarTech unit for that purpose.

Older laptops can be dicey and depend on support for USB ExpressCards. I mucked around with these on some 2012-vintage Lenovo ThinkPads in the 2014-2016 timeframe (an X1 and a T420). They work, but they’re cumbersome and expensive (see this Amazon Review for a great discussion).

For best results, it may be time to shell out for a new desktop or laptop PC. That way, the fastest USB (and even Thunderbolt) technologies are likely to come built-in and ready to go. Could be worthwhile!

Insider stuff, Recent Activity, Thoughts & concerns, WED Blog, Windows 11

Build 25300 Restores Taskbar Clock Seconds

February 16, 2023 Ed Tittel Leave a comment

OK, then, they’ve been gone for some time now. But Dev Channel Build 25300 restores Taskbar Clock seconds to its display capabilities. The lead-in graphic shows that Settings checkbox, next to Winver for the build.

Note: we’ve not had access to seconds readouts in the Windows 11 taskbar clock since Day 1 of the release. It popped in — and then out again — in a recent Insider Preview. And right now, it’s only available in the Dev Channel release fork. Just sayin…

Find this by clicking through Settings → Personalization → Taskbar. Then, open the Taskbar behaviors pane. That’s where you’ll find the checkbox labeled: “Show seconds in system tray clock…” Notice that it comes with this caveat: “(uses more power).” MS has long put this theory forward (it recommended against turning on the second hand in Vista-era clock gadgets for the same reason) but doesn’t really present actual data to report how much more power is used — or battery life lost — as a consequence of turning this on. Sigh.

If Build 25300 Restores Taskbar Clock Seconds, Then…

I can only interpret the MS caveat as a warn-off of sorts. I guess we should be grateful they’ve deigned to restore this capability to those bold (or stupid) enough to use it. Count me among that number, and decide for yourself its potential significance. Here’s what it looks it, after you turn seconds back on:

Even at the cost of a bit of power, glad to get those seconds back!

Small though this change may be, I am glad to have the choice as to whether or not I get seconds with my time readout on Windows 11. It’s been that way in Windows as far back as I recall. And now, it’s back again.

Sometimes, those little things do make a difference. I count this as a minor victory for the small people, here in Windows-World.

Insider stuff, Recent Activity, Troubleshooting, WED Blog, Windows 10

Surface Pro 3 Dock Fail

February 15, 2023 Ed Tittel Leave a comment

Oh boy! For more than a few minutes yesterday, I thought I’d completely lost my now-ancient Surface Pro 3 hybrid tablet. It took me a while to diagnose, but it was actually a Surface Pro 3 dock fail, not the PC itself. Seems that the brick that provides power to the dock is no longer working. It wasn’t charging the battery anymore, so once the battery died, so did the PC.

As you can see in the Speccy motherboard info screencap above, this unit goes all the way back to the Haswell CPU days. That makes it a Gen 4 Intel CPU. According to Intel, this model launched in Q3 2013, about 9.5 years back. That’s a long run for any PC, if you ask me.

After a couple of tests, I determined that power to the dock itself wasn’t working.

Diagnosing Pro 3 Dock Fail

At first I couldn’t get the SP3 to keep running. It would start up, then immediately fall over. I checked the battery and saw it had 0% charge. Upon leaving it alone and plugged into the dock for a couple of minutes, the charge level remained the same. “Aha!” I thought “No power to the charger, no power in the battery.”

And so it proved to be. I still had the standalone charger for this unit. Upon plugging it into the wall and the SP3, the battery charge level started to climb. It took almost 2 hours but it eventually reached a full charge, to wit:

Given sufficient time, the SP3 returned to full charge.

Here’s the Question: Do I want to spend $41?

I can replace the AC adapter charger for the dock for the aforementioned price. Do I want to do that? I’ve been thinking about retiring this machine for more than year now. I’d been keeping it to ride Windows 10 to its retirement date with a machine likewise fated. But now I’m wondering if it’s worth it. $41 ain’t much, so maybe I will. Let me think on it, and I’ll post again…

Note added 20 mins later: I found a cheaper replacement on Amazon. For under $19 (including tax) I’ve ordered a new AC adapter for delivery next Monday. I’m hoping it will restore the dock to operation upon plug-in. I’ll follow up…

Note added Saturday AM, February 19: The El-Cheap AC adapter showed up at our front door late last evening (thanks Amazon Prime!). I removed the old unit and replaced it with the new one this morning. It works: as you can see in the next screencap the Surface has its wired GbE connection back, courtesy of the powered-up dock.

With power to the dock restored and Surface re-seated; Ethernet now works!

That was definitely worth the near-sawbuck expended for the replacement part!

Device drivers, Insider stuff, Recent Activity, WED Blog, Windows 11

Figuring Out Intel Arc Iris Xe Drivers

February 14, 2023 Ed Tittel Leave a comment

For a long, long time Intel has made newer drivers available for its various integrated graphics circuitry. I’m talking older stuff like its UHD graphics, as well as newer Arc and Iris Xe graphics. Until last year, laptop operators were warned off these drivers because they could overwrite OEM extensions and customizations. I’ve been installing and figuring out Intel Arc Iris Xe drivers lately because that warn-off has been modified.

Here’s an “exception” of sorts that now appears in the Intel Driver & Support Assistant‘s cover language for the Intel Arc & Iris Xe Windows Drivers:

If you have a 6th Generation Intel® processor or higher, your computer manufacturer’s customizations will remain intact after upgrading to this graphics driver. To identify your Intel® Processor generation, see How to Find the Generation of Intel® Core™ Processors.

For the record, my test PC is a Lenovo ThinkPad X12 Hybrid Tablet. It runs an 11th Gen Intel CPU (i7-1180G7), with onboard Irix Xe graphics.

What Figuring Out Intel Arc Iris Xe Drivers Buys

Much of the Arc and Iris capability in the Intel ARC Control app is oriented to games, especially its “Studio” functions, designed to let an ARC device broadcast, capture, share highlights, or set up and use a virtual camera, all within the game-play context. Because I’m not a gamer (and have no actual ARC GPUs only on-CPU graphics subsystems) this doesn’t really signify much for me. I did, however, learn that ARC was looking out of the camera on the back of my X12 Hybrid at my desktop cubbyholes. I promptly turned that off.

What I’m concerned about is usability, stability, and everyday performance. By this I mean that the new driver doesn’t impact usability or stability. I also mean that it has no negative impact on performance, either.

The Verdict So Far

In working with my test system locally and remotely, I’ve noticed nothing different or unusual about the graphics driver. Usability, stability and performance all seem the same.

Reliability Monitor tells a different story, though. Over the past 6 days, it shows 3 APPCRASH events all aimed at “ArcControlAssist.exe.” Each seems to fall around when I open or update the ARC Control Assist app.

Thankfully, the everyday behavior of the system remains rock solid. I’m guessing there may be some teething pains involved here. I’ll say that the new drivers are worth testing, but don’t seem entirely ready for production at this time. At this point, I’m more inclined to blame flaky software (the Intel ARC Control Center app itself) rather than a flaky driver (no other behavior to indicate problems). I’ll keep an eye on this stuff, and let you know how it plays out. Stay tuned!

Cool Tools, Insider stuff, Recent Activity, WED Blog, Windows 10

Phased Updates Norton 360 Strike

February 13, 2023 Ed Tittel Leave a comment

It’s not like I’m unfamiliar with this sensation. No, not at all, based on oodles of history with phased feature roll-outs for Insider Previews on Windows 10 and 11. But Friday, I got bit for the first time on a Norton 360 upgrade. That translates into what I call a phased updates Norton 360 strike. Let me explain…

What Phased Updates Norton 360 Strike Means…

I found a Norton update notification dated February 4, 2023 online. It includes a telling sentence that reads in part as “…this version is being released in a phased manner.” Alas, SUMo doesn’t care: it thinks the release is generally available. So here’s what it tells me about my production PC:

Notice the second (orange) item indicates that 22.23.1.21 is available. True enough in some general sense, but not true for my PC. Here’s what Norton tells me when I attempt to update it through the Norton Update Center:

Just for grins, I positioned the open Norton 360 home window underneath the results of the Webscan that says “no product found.”

Trip a Little Reboot, and…

Of course, one can’t have the 360 window open without running said software. So I knew something was flaky about the Norton AutoDetectPkg.exe that I’d just downloaded. A quick reboot later, and the following message appears instead (and confirms my preceding hypothesis):

Am I Frustrated, or What?

Yes, indeed I am. But because I have long, sad and weary experience behind the curve on phased releases I know this means my turn has not yet come for release 22.23.1.21. I’ll wait as patiently as I can for same, since Norton won’t make it available any other way. Otherwise, I’d just force install it, and make the SUMo warning go way.

And boy howdy, is that ever the way things go sometimes, here in Windows-World … with a bullet, this time!

Note added February 22

In the past little while (it’s been 9 days since I wrote this post), Norton has quietly updated itself to the new release. Here’s what the about information says now (notice the version number: indeed, it is now at 22.23.1.21).

My phase has come in the form of a recent and silent upgrade to 22.23.1.21.

‘Nuff said!

Uncategorized

The Big Ethernet Dock Sleep

February 10, 2023 Ed Tittel Leave a comment

Corny title, I know, but eerily accurate. In the wake of some recent update, my Lenovo Thunderbolt 4 dock keeps losing its wired Ethernet connection. This is particularly vexing when the RJ-45 is plugged directly into the Lenovo P27u-20 integrated dock. Why? Because the Cat-6 cable I’m using is hard to plug and unplug. Sigh. In perverse homage to Raymond Chandler: I call this the “Big Ethernet Dock Sleep.”

Ending the Big Ethernet Dock Sleep

Upon investigating the issue, it seems to be an endemic dock problem. It appears to be related to dropped connections following sleep. In fact, from what I can see, it affects not just PC docks (I saw posts from Dell, HP and Lenovo users) but also Mac docks (I saw some Apple Support posts as well).

What’s the issue? Take a look at the lead-in graphic. Basically it shows that, by default, the GbE port on the dock can be turned off “to save power.” That’s pretty much a given when a PC goes to sleep.

The fix is dead simple, though. Simply uncheck the first checkbox and everything goes blank. I can’t say for sure that this absolutely, postively fixes the issue. But I can say for sure that the affected PC has gone to sleep, then been awakened, and the Ethernet connection stayed up the whole time.

I’ll post back if it recurs. But from what I see online, this fix has worked for others likewise affected. Thus, I’m optimistic that it will also do the trick for me. If not, I’ll post back here again.

Fingers crossed…

Note added next morning 7:30 AM

The X12 Hybrid slept peacefully, all night long. And when I just RDP’ed into it now, it awoke with a working Ethernet connection. Problem still not conclusively solved, but close!