All posts by Ed Tittel

Full-time freelance writer, researcher and occasional expert witness, I specialize in Windows operating systems, information security, markup languages, and Web development tools and environments. I blog for numerous Websites, still write (or revise) the occasional book, and write lots of articles, white papers, tech briefs, and so forth.

Interesting Adventures with iCloud and Outlook 2013

I’m now using the iCloud service, trying to get better synergy between my desktop and notebook PCs running Windows (8 or 8.1) and my iPhone and iPad (now both running iOS 7). By and large things are going reasonably well, but I noticed some glitches in the past few days after upgrading my production desktop to Windows 8.1 GA (from the September version of the 8.1 called RTM). I wasn’t expecting too much to change between RTM and GA, and mostly that’s been a sustainable supposition, but a few things have changed in surprising ways. And alas, some of those changes have not been for the better…

Case in point: I recently installed the iCloud Control Panel applet on my production desktop, when that system was running Windows 8.1 RTM. To my immense suprise, when I next went to visit My Contacts in Outlook 2013, the contents of the local My Contacts folder was empty. But because I could access the same information online through the iCloud folder instead, I thought to myself at the time “Good thing I’ve got a backup” and also “I can’t believe they decided to remove local data altogether instead of synching local and remote copies.”

That’s why I wasn’t completely bollixed when, in the wake of the 8.1 RTM-to-GA update, iCloud stopped working in Outlook 2013. Instead of accessing the cloud version of my contact data, when I click on iCloud in the Contacts view in Outlook, I get an error message window that reads: “This set of folders cannot be opened. The information store could not be opened.”

icloud-missing

So what did I do? I went to my backup PST file and used the Import command to grab the Contacts folder from that file and bring it back into the local copy inside the resident PST file on my production desktop. I got my contacts back without too much fuss and bother, but I still can’t help wondering, yet again: Why did Apple decide to take the only copy of the data and put it in the cloud, so that if you lose access to the Internet (or in this case to the necessary “information store” on the Internet) you can’t access your contact data, either. Not at all.

I have trouble understanding how a software designer could cobble together a system that could so easily deprive a person of his or her contacts. For those of us who, like me and countless others, depend on that information for their livelihoods, that kind of catastrophic loss of access is simply not acceptable. In my case, I knew exactly how to work around it. But I know many others who would be crushed by this loss, and who might not have a backup PST file from which to pull the information. It’s still accessible, by the way, through a login to iCloud.com on my account there — it’s just no longer programmatically accessible to Outlook, for whatever arcane reason broke the Outlook to iCloud connection.

Sure hope Apple or MIcrosoft, or the two of them in tandem, get this fixed sometime soon! I’d also suggest that they give users the option of creating a local backup during the iCloud install process, with some instructions on how to restore that backup should it become necessary. It wouldn’t take much extra effort, though it could confer considerable increased peace of mind.

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Whoa! Strange (and I mean StR@NgE) contortions required to resolve Window device issue

Here’s a list of instructions that I had to follow on my Lenovo X200 Tablet, to remove an issue with the WAN miniport (#2 and #3) drivers on that machine, whose failure to load up and register properly also rendered Bluetooth inoperable on that machine when running Windows 8 (or 8.1, as you might expect; this material is fully documented in KB article 2871372):

kb2971372

Who came up with this mysterious fix, and how they did figure this out? Wowie-zowie!

  1. Open Device Manager.
  2. Right-click the WAN miniport (Network monitor) device, and then click Update Driver Software.
  3. Click Browse my computer for driver software.
  4. Click Let me pick from a list of device drivers on my computer.
  5. Clear the Show compatible hardware check box.
  6. In the column on the left side, select Microsoft, and in the column on the right side, select Microsoft KM-TEST Loopback Adapter.
  7. In the Update Driver Warning dialog box, click Yes to continue installing this driver.
  8. After the driver is installed, right-click the device, and then click Uninstall.
  9. After the device is uninstalled, right-click the computer name in Device Manager, and then click Scan for hardware changes.
  10. On the View menu, click Show hidden devices.

The WAN Miniport (Network monitor) device should now be started and no longer have a yellow exclamation mark next to it.

For reasons that go way beyond my ken but that I find egregiously irritating, this bit of mumbo-jumbo actually worked! To me, it seems almost like turning widdershins thrice, hopping on one foot, while making an incantation, to try to make something happen. Arthur C. Clarke said that “Any sufficiently advanced technology is indistinguishable from magic,” and I’m damned if I can really tell what’s up here, other than the bizarre reality that installing and then uninstalling a nugatory driver actually results in proper recognition of the underlying hardware, and automatic installation of the correct driver when the next hardware rescan occurs.

There is just a glimmer of a suggestion of what’s really going on here in the “Resolution” section of the related KB article. It says that MS Update 2822241 must be “integrated with” (which I believe means slipstreamed into) the installation image (WIM file, probably) used during setup of Windows 8 for target hardware to avoid these contortions. That tells me that the update rollup in that particular update file somehow fixes the issues discussed in 2871372, even though it’s not specifically called out in the “Issues that this update fixes” in its supporting documentation.

What galls me about this fix (which I’m very grateful to have found, and am now able to use Bluetooth devices on the X220 Tablet) is that it’s so very arcane and non-intuitive. I’m able to address most driver issues in Windows on my own, with a bit of elbow grease, and lots of odd and interesting techniques for extracting driver files from installers for software that won’t run on my systems. I’m OK with that, and have learned how to cope. But installing a loopback driver, and then removing it, to provoke a proper hardware scan for device recognition? The mind reels…

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Hmmm… Time to upgrade to Windows 8?

Drat! My production machine has started to act up lately. Yesterday was a pretty extreme example, as this trace from Event Viewer will show:

The system restarted four times yesterday, but because it was a Sunday, I couldn't observe what happened.
The system restarted four times yesterday, but because it was a Sunday, I couldn’t observe what happened.

The system has been getting increasingly, but not unbearably flaky over the past 3-4 months. My symptoms include: no records being written to my Reliability Monitor files (I’m pretty sure this is an unwanted side effect from Soluto), occasional issues with the Acronis Scheduler Service (which doesn’t always start up properly after a reboot), and lately, repeated sit-downs at the machine in the morning to a login prompt (I usually leave it running all the time to do backups and updates in the wee hours of the morning). This latter condition indicates some kind of BSOD may be occurring. I’ve disabled the MSI Afterburner, which overclocks the Nvidia GeForce GTX 460 in my system, because I just updated to the latest drivers, and noticed the video driver started acting up almost immediately thereafter. Since then, no trouble at all…

But anybody who’s messed with Windows for any length of time will know what I mean when I say that these systems’ stability tends to degrade over time if, like me, you’re always installing and playing with new software (sometimes beta, sometimes not), and then de-installing much of the experimental stuff later on because it’s not worth keeping. These days, I try to restrict that sort of fooling around to VMs instead of the base OS, but I still install (and later remove) a great deal more software than is typical for a typical end user installation. If history is any guide, that means it’s time to de-gunk my Windows machine. Ordinarily, that would mean wiping the boot/system drive, performing a clean install of Windows 7, and then reinstalling all of my applications.

But now, I have to consider whether or not I should simply upgrade to Windows 8 instead. I’ve been using that OS for over a year now, and am comfortable enough to use it for production work. It’s also got some very nice features I like a lot — better security, native mounting for ISOs, the ability to snapshot a current install for the “Refresh your PC” operation, and a bunch of other stuff I’d like to use better, and more often. Maybe that means it’s time to take the plunge? I’m starting to think so, but…

…that means I need to find a full day to dedicate to making the switch. My real problem is, I have so much work to do right now I don’t know when I can find the time to perform the cut-over. But with increasing instability, my experience teaches me I’ll be doing it sooner or later anyway, just because my production system is trembling on the threshold between tolerable instability and intolerable instability. For the time being, I guess I’ll just work as hard as I can to try to free up some time in my schedule. Maybe next week? I’ve got my fingers crossed!

[Note added 3/5/2013: As I continued to ponder the “Win8 vs. Win7” decision I came across a ZDnet post from long-time OS expert Steven J. Vaughan Nichols which graphed the uptake of Windows 8 versus Windows Vista, each over the first five months since their respective introductions. Here’s the graphic he produced to present a stark and scary comparison:

Across the board, Win8 underperforms Vista!
Across the board, Win8 underperforms Vista!
Graphic reproduced from Steven J. Vaughan-Nichols ZDnet Web post entitled “5 Reasons Why Windows 8 Has Failed” with the author’s permission. Please read the original article in its entirety for a sobering (re)view of the sad and sorry state of Windows 8.

Although sales of Windows 8 may be strong, Vaughan-Nichols’ chart makes it clear that sales haven’t yet translated into an equivalent number of Windows 8 users on the Internet. This has pretty much stopped me dead in my tracks, and I’m seriously considering flip-flopping my decision, and re-installing Windows 7 instead. That said, I did upgrade to Vista and found it to be a stable and dependable OS once the marketplace remedied the initial driver incompatibility issues that drove early adopters so crazy. I’m still thinking…]

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Get the iPhone/Pad/Pod (iOS) Windrivers without installing iTunes

I’ve got numerous PCs around here and there — I can see two desktops and two laptops as I sit here in my office, and there are two more laptops and one SFF desktop elsewhere in our domicile at this moment; I’ve also got four laptops out on loan right now to various friends and relations. My wife and I both use iPhones (both are 4S models), and we’ve got a family iPad, plus a 32 GB iPod that Gregory used to play on a lot before he got a Nook for his birthday earlier this month. That means we have no shortage of machines into which we might plug one of these iDevices, but there’s an issue in working with them that I wanted to avoid on those machines where I don’t usually play iTunes music or watch much video.

The conundrum pretty much boils down to this: the iPhone driver that Windows loads on its own is pretty ancient, but unless you want to install iTunes, it’s a tricky business to get a more up-to-date driver without carrying all the extra iTunes baggage along with it. Believing there had to be a way to get the drivers without the full-blown package, I searched Google using this string “install iPhone drivers without installing iTunes.” And sure enough, up pops a free utility named CopyTrans Drivers Installer that will do the job for you (here’s a C|Net download link for the 3.35 MB utility in ZIP form, just like the afore-linked product page itself proffers). Download the file, unzip to a directory, then run CopyTransDriversInstaller.exe (version 1.024 as I write this post), and you’re done. Not much to it, really.

The initial run screen requires you to agree to the licensing terms.
The initial run screen requires you to agree to the licensing terms.

There is one catch, however: the program will download iTunes in its entirety, then extract the drivers from that download and install them for you. That’s what the Automatic install option at the lower right of the installer window above is about: it’s well worth using, because it does all the grunt work for you. It also works with the latest and greatest iTunes download available from the Apple site on your behalf — that was version 11.0.2.26 as I wrote this post — so you don’t have to check or worry about version numbers, either. The iTunes download (it’s nearly 86 MB in size) took far longer than any other parts of the installation activity. Though the whole operation took about 8 minutes or so on my Lenovo T520 laptop, more than half that time was devoted to downloading iTunes so the program could extract the drivers contained therein for installation (which took well under a minute, when it finally got underway).

If you want to dock your iDevice to a Windows PC without installing iTunes, it’s probably worth grabbing a copy of the CopyTrans Drivers Installer. Put it through its paces, and you’ll have the latest and greatest iDevice drivers at your disposal without having to shoulder the burden of iTunes (and the Bonjour protocol, iTunesHelper.exe, and anything else Apple decides to throw into the iTunes mix — see this fascinating and horrifying list of background processes that can show up when you use iTunes on a Windows PC, straight from Apple Support).

[Querelous and Concluding Unscientific Postscript, with apologies to Kierkegaard: I’d love to know what tool or technique the CopyTrans Drivers Installer uses to access the contents of the 32- or 64-bit iTunes installer files. I attacked them with both 7Zip (which is suprisingly capable at taking .exe files apart) and Legroom Software’s Universal Extractor (which is a good tool, but hit or miss, and crashed when trying to unpack this file’s contents) without any luck. Knowing how they did their thing would help me do it with other installers, which is sometimes the only way to get access to Windows drivers that may not otherwise be accessible on some PCs, particularly when, for example, trying to snag a Dell driver for use on an HP machine, or vice-versa.]

 

 

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USB 3.0 SandForce Flash Drives: True Value or False Economy?

I’m in a bit of a quandary on an interesting subject. I just purchased a 128 GB USB 2.0 Flash drive — a Centon DataStick Sport — that I picked up on special from TigerDirect for about $65 (as I write this blog, you can pick them up at Amazon for about $80). It seemed like a very good deal when I bought the unit, but I was quickly disabused of my enthusiasm when I plugged it into my desktop PC to copy all 29 GB of music I keep on that machine to see how it performed doing large bulk file transfers. The entire transfer took almost three hours to complete (I can do it in under 40 minutes from one direct-attached disk to another), after which I understood that while I might have purchased plenty of capacity, I didn’t get the kind of performance one might wish to have, to keep the time required for big file transfers more manageable — but then I didn’t pay for that privilege, either.

This flash drive is big (128 GB) but it's not fast.
This flash drive is big (128 GB) but it’s not fast.

At least, I now understand why USB 3.0 or eSATA makes more sense for big flash drives, or other forms of external storage, especially if you need to move large amounts of data on a regular basis. But if you go shopping for USB 3.0 flash drives (probably the most practical form of higher-speed flash storage available at the moment) you’ll find prices running from $1-2 GB for such storage, depending on how fast you want that storage to be. In particular, the bigger and faster such drives get, the more they cost. In particular, this $290 Super Talent 100GB USB3.0 Express RC8 Flash Drive (model ST3U100R8S) stuck me as amazingly extravagant, even if it is “Windows To Go certified” for Windows 8 Enterprise.

 

The SuperTalent Unit is big and fast, but also pretty costly.

On the other hand, you can jump over to Newegg and purchase a Vantec NexStar 3 USB 3.0/eSATA 2.5″ drive enclosure for $30, and a very fast Samsung 830 128GB SSD for $105. Add $20 for shipping and handling, and you’ve spent $155 for more storage capacity (119 GB actual storage in Windows Explorer vs. 93 GB likewise) and similar or better speed (depending on whether or not your notebook has an eSATA port or “only USB 3.0″). Given those economics, I have trouble understanding why anybody would buy the higher-dollar UFD, except that the form factor is significantly smaller. But my Vantec drive measures out at about 5.5 x 3.5 x 0.7” and weighs under 250 grams, so it will fit into a laptop bag with no stress or strain at all. And it only takes 5 minutes and a Philips-head screwdriver to put all the pieces together.

But there must be a market, because there are lots of 64 GB and higher-capacity USB 3.0 UFDs available. Go figure!

 

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